Job Title: Software Asset & Lifecycle Manager

Client: State Pennsylvania - DOR

Job ID: 799523-Hybrid

Closing Date:04/08/2026

This position manages the full lifecycle of all EBR software, including:

• Reviewing business requirements, conducting limited research, and recommending available/standard software services/solutions to meet identified needs.

• Facilitating enterprise and EBR-ITDC software compliance reviews prior to procurement/purchasing activities.

• Reconciling EBR software purchases post-procurement to ensure traceability and accurate fulfillment of requested/authorized software products and services.

• Tracking and provisioning of software licenses.

• Supporting the end-to-end management of all EBR software service requests.

• Developing and maintaining a comprehensive portfolio of EBR software that feeds into the ServiceNow service catalog and asset management tool.

• Working with software service request fulfillment teams to ensure clean and smooth handoffs occur throughout the lifecycle of a request.

• Facilitating software reviews/approvals at the delivery center and enterprise levels.

• Coordinating delivery center software standards management.

• Interacting with business representatives at the user and program level.

• Documenting current and target states for program area business capabilities and processes.

• identifying opportunities to simplify customers’ daily work or improve customer satisfaction.

Must-have skills:

• Communicating effectively verbally and written skills

• Good critical thinking skills, organized, enthusiastic about helping others.

• Able to work very well both independently and as part of a team, including as a team member, lead, and/or facilitator.

• Proficient in Outlook, Office 365, Excel, Acrobat, SharePoint, and Teams.

Required/Desired Skills

IT Service Delivery and/or Process Management

Strategic/Service/Software Portfolio Management

Business and statistical analysis and metrics management

Performance Management

Big picture thinking and holistic approaches to change evaluation, process design and coordination

Cross-functional support and engagement

Interpersonal skills (compassion for others, knowledge of human-centered design, etc.)

Ability to effectively engage with a range of stakeholders/audiences in ways which are meaningful to them

General adaptability (aptitude to learn a variety of soft skills, agile mindset)