Job Description

As a Software Engineer focused on customer solutions and operational tooling, you’ll be the engine that helps internal teams and customers get value quickly.

Responsibilities:

• Automate and streamline operational processes to maximize the efficiency of Customer Success and Sales Engineering.
• Monitor production systems and proactively detect issues before customers call.
• Build customer-requested features and small integrations that directly improve time-to-value.
• Triage, investigate, and resolve customer-reported incidents with urgency and clear communication.
• Analyze operational data to create dashboards and insights that inform product and support decisions.
• Implement and maintain tooling that improves observability, reliability, and deployment velocity.
• Partner closely with backend, product, and support teams to drive fast, reliable fixes and enhancements.
• Customer incidents are resolved faster and with fewer escalations.
• Repetitive manual tasks are automated and removed from the support workflow.
• Production monitoring surfaces actionable signals (not noise).
• Feature requests from Sales/CS get delivered reliably and with strong quality.
• You are trusted by customer-facing teams as the engineer who gets things done.

Qualifications

• 4-8+ years of software engineering experience.
• Strong production experience in Python 3 (preferred) or another mature backend language.
• Solid practical knowledge of relational databases (PostgreSQL) and writing performant SQL.
• Experience in diagnosing distributed systems and triaging production incidents.
• Comfortable working in Kubernetes environments, microservices, and asynchronous workers.
• Experience with message systems (AMQP, RabbitMQ, Kafka, etc.) or background job systems.
• Exposure to monitoring/observability tooling and building operational dashboards (Grafana, Prometheus, DataDog, etc.).
• High sense of urgency — you prioritize customer impact and move quickly on issues.
• Excellent communicator — you can explain complex technical issues clearly to non-technical stakeholders.
• Ownership mentality — you don’t pass the buck; you drive issues through to resolution.
• Problem-solving — you analyze root causes and deliver durable fixes (not band-aids).
• Collaborative and coachable — you work closely with cross-functional teams and learn fast.

Nice-to-haves

• Direct experience handling large real-time data flows or streaming telemetry.
• Background in data intelligence, infrastructure, or a B2B SaaS company.
• Experience building internal tooling for Customer Success or Sales Engineering.
• Familiarity with CI/CD, infra-as-code (Terraform), and containerized deployments.
• Strong SQL + data analysis skills for ad-hoc investigations.

Please send your resume and a short note describing a recent production incident you triaged or a support automation you built.

Additional Information

About SaaS Talent

SaaS Talent is more than just a recruiting company. We're your hiring, business development and growth partner with 20+ years of experience in SaaS and Hi-Tech that helps you scale and transform your business. We've worked with 100+ companies and helped them achieve their goals. From streamlining sales, marketing, and operations to hiring ideal talent and getting funding, if you're struggling to grow, we're an ideal choice.

Reach out to us at www.saas-talent.com to learn more about how we can help you .

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