Job Description

Small MSP with an easygoing culture that relies on collaboration and team work to resolve complex issues in a professional manner for a wide array of clients.

Open door policy, with direct access to the president and other engineers all the time.

Important that you have excellent communication skills and display tenacity towards problem resolution. We recommend a strong and diverse technical background, a proven track record and that you are punctual.

PERKS:

Annual bonuses, healthcare, iPhone, laptop and desktop, fridge full drinks, weekly lunches, and more.

DUTIES:

• Monitor Helpdesk system for inbound issues

• Provide technical expertise in troubleshooting issues with a diverse client base.

• Take ownership of client issues and assigned projects.

• Go the extra mile to satisfy the client and ensure the success of your teammates.

• Ensure all the necessary site documentation & case tracking is completed.

• Focuses on root cause analysis as opposed to resolving an ongoing issue multiple time

• Escalate issues to more senior team members

• Provide oral and written communication updates and status reports to clients and project managers.

EXPERIENCE:

• Minimum of 1 year PC Desktop / Helpdesk Experience.

• MSP experience a plus.

PREFERRED QUALIFICATIONS:

• Self-starter who works well in a team environment

• Time management skills and ability to meet commitments/deadlines.

• Must have excellent communication skills and great at building client trust.

• Windows Desktop Operating Systems

• Office 2010, 2013, 2016, 2019, Office 365.

• PC Setup and Troubleshooting

• Windows Server, Active Directory experience

• Microsoft 365 / Azure AD (Sharepoint/OneDrive)