POSITION SUMMARY | Technical Writer

We are seeking a talented and experienced Technical Writer to join our team. The successful candidate will be responsible for creating, updating, and maintaining technical high-quality documentation for software and systems. You will collaborate with subject matter experts to gather information and develop content that is accurate, concise, and easy to understand for end-users.

As a Technical Writer, your impact on our customer and internal experience will make you a key contributor on the Software Delivery Team to improve customer experience and promote world-class support.

RESPONSIBILITIES AND DUTIES | Technical Writer

• Collaborate with subject matter experts, developers, and product managers to gather information and develop technical documentation including API documentation, user manuals, online help, release notes, and other technical publications.
• Create and maintain content that is accurate, concise, and easy to understand for end-users.
• Familiarity with data governance frameworks, metadata management, and database documentation best practices.
• Collaborate with data architects, governance specialists, and system owners to document data lineage, metadata standards, and database structures in a centralized repository.
• Create clear and accessible documentation for data governance policies, compliance guidelines, and standardization processes to support bureau-wide data initiatives.
• Support the development of risk and compliance documentation, including audit reports, data security policies, and regulatory compliance guidelines.
• Ensure that all documentation adheres to established standards and guidelines.
• Maintain a consistent voice and tone across all documentation.
• Work with cross-functional teams to identify areas for improvement in documentation and make suggestions for updates and enhancements.
• Keep up to date with product changes, new features, and industry trends to ensure accurate and relevant documentation.
• Participate in project planning and provide estimates for documentation efforts.
• Review and edit documentation created by other writers or subject matter experts.
• Publish and distribute documentation in various formats (PDF, HTML, etc.).

POSITION REQUIREMENTS | Technical Writer

• Bachelor's degree in Technical Writing, Computer Science, Software Engineering, Communications, or a related field is preferred.
• 5+ years of experience in technical writing, preferably in data governance, IT policy, or federal documentation.
• Proven experience as a Technical Writer in a software development environment.
• Strong understanding of software development concepts, APIs, and programming languages is a plus.
• Experience with SharePoint, .NET, Confluence/Jira, Git, HTML, CSS, JavaScript, Python, and XML projects is a plus.
• Experience working with documentation workflows and documentation tools.
• Experience working with subject matter experts to gather information and develop technical content.
• Familiarity with version control systems and agile development methodologies.
• Knowledge of technical writing best practices and ability to adhere to established standards and guidelines.