As a Software Support Engineer at Test Products, Inc. (TPI), you'll be at the forefront of solving complex challenges in the manufacturing industry. You'll empower clients by providing top-notch support and ensuring our high-stakes electrical test equipment operates seamlessly. At TPI, we're all about connection, collaboration, and pushing boundaries. You'll work closely with a dynamic team, dedicated to delivering exceptional results by asking "why" before "how." Your role is pivotal in creating a seamless experience for clients, making you an integral part of our mission to solve the unsolvable. Join us, and let's make an impact together. Responsibilities: • Provide expert-level support to clients, ensuring our electrical test equipment operates flawlessly. • Collaborate with cross-functional teams to troubleshoot and resolve software issues efficiently. • Document and communicate solutions clearly to empower clients and enhance their experience. • Proactively identify potential software improvements and suggest actionable solutions. • Conduct regular software updates and maintenance to ensure optimal performance. • Train clients and team members on software functionalities to foster self-sufficiency. • Monitor system performance and implement strategies to prevent future issues effectively. Qualifications: • Experience in providing technical support for software applications, ideally within the manufacturing sector. • Ability to troubleshoot and resolve software issues efficiently, working collaboratively with cross-functional teams. • Proven track record of documenting and communicating solutions clearly to enhance client experience. • Ability to identify potential software improvements and suggest actionable solutions proactively. • Experience in conducting software updates and maintenance to ensure optimal performance. • Ability to train clients and team members on software functionalities, fostering self-sufficiency. • Experience in monitoring system performance and implementing strategies to prevent future issues effectively. Compensation: $65,000 - $75,000 yearly

• Provide expert-level support to clients, ensuring our electrical test equipment operates flawlessly. • Collaborate with cross-functional teams to troubleshoot and resolve software issues efficiently. • Document and communicate solutions clearly to empower clients and enhance their experience. • Proactively identify potential software improvements and suggest actionable solutions. • Conduct regular software updates and maintenance to ensure optimal performance. • Train clients and team members on software functionalities to foster self-sufficiency. • Monitor system performance and implement strategies to prevent future issues effectively.