Software Support Specialist

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Premier Power Maintenance

Software Support Specialist

Indianapolis, IN
Full Time
Paid
  • Responsibilities

    Job Summary:

    The Software Support Specialist will install, maintain, and troubleshoot software unique to the field service business used by all of Group CBS entities’ field technicians and will serve as a liaison with our Managed IT provider.

    Essential Duties and Responsibilities:

    • Provides technical support and training to company team members and troubleshoot technical problems related to software with a focus on field service test equipment and company cell phones
    • Manages specialized test equipment software licenses and versions, and performs software update vetting and applicability
    • Manages the PowerDB program and create requested forms
    • Install specialized test equipment software on computers and test the setup by connection to the test equipment
    • Manages the intracompany SharePoint site by keeping it updated and adding content
    • Provides assistance with onsite and in the field hardware issues
    • Provides liaison support with the company’s Managed IT provider who manages all IT components besides the test equipment software
    • Provides assistance to our Managed IT provider with onboarding new computers
    • Performs other related duties as assigned

    Knowledge, Skills, and Abilities:

    • Must be organized and have excellent attention to detail.
    • Excellent analytical, logical thinking, and problem-solving skills.
    • Excellent verbal and written communication skills.
    • Ability to work in a fast-paced environment and adapt to change.
    • Ability to multitask, prioritize and well independently.
    • Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, languages, and hardware used in within the organization and this industry.
    • Proficient with Microsoft Office Suite, Office 365, SharePoint, Power Platform, Power Apps Development, or related software.

    Work Environment:

    • Must be willing to relocate within 60 miles of Premier Power Maintenance’s Corporate office in Indianapolis, IN.
    • Corporate business hours are Monday-Friday, 7:30am-4:30pm, but depending on the scope of work hours outside of regular business hours may be required.
    • Must be willing to take calls and travel outside the scope of normal business hours. Providing IT support to all offices is a key component of this position.
    • Education and Work Experience:
    • Bachelor’s degree in Computer or Information Science-related field is recommended.
    • At least three years of related experience required.
    • Experience with application of information technology in a field service business preferred.
    • Must be able to pass a pre-employment criminal background check, education verification, motor vehicle report, an approved hair and urine drug screen, as well as periodic, unannounced random testing.
    • Must have a valid driver’s license.
    • Must be able to lift and maneuver at least 25 lbs.
    • Prolonged periods of sitting/ standing at a desk.

    Required Skills

    Required Experience