Job Description

Job Description

IMPRIMIS GROUP IS HIRING

WE ARE SEEKING A SOFTWARE TECHNICAL SUPPORT SPECIALIST!

INDEFINITE CONTRACT (potential for hire) * AMAZING OPPORTUNITY!!

GREAT CULTURE * ONSITE / DOWNTOWN DALLAS * $24-27/HOUR

With over 30 years of niche industry experience, and with a comprehensive blend of tactical and strategic human capital solutions, Imprimis Group guarantees the highest quality of services and people. With Imprimis Group, you get the "people you need for the future you want”.

Imprimis Group is hiring a Software Technical Support Specialist for a client located in downtown Dallas, TX. This role is indefinite contract with potential for hire with a FUN, TEAM ORIENTED division that offers room for growth. The Support Specialist provides technical assistance to users of our clients custom LOS software. This role involves troubleshooting issues, answering inquiries, training users, and documenting software procedures. The specialist needs a blend of technical skills, strong effective communication abilities, and a good understanding of the mortgage industry.

Requirements :

• 3+ years’ experience in technical support or helpdesk experience providing customers with software support and network troubleshooting
• Technical expertise in various Mortgage Automation Software, Encompass required

· Mortgage Industry Knowledge: A basic understanding of loan servicing, loan origination, and/or mortgage processes is highly beneficial.

· Customer Service Skills: A strong customer service orientation, including the ability to manage inquiries with patience and professionalism.

· Computer Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and other relevant software applications.

· Problem-Solving Abilities: The ability to analyze technical issues, identify root causes, and develop effective solutions.

· Technical Skills: Proficiency in software troubleshooting, problem-solving, and documentation.

· Communication Skills: Excellent written and verbal communication skills, including the ability to explain complex technical concepts clearly.

• Provided support for mobile applications to customers updating accounts and applications with applicable information (credit purposes)
• Excellent communication skills (written and verbal)
• Software experience required: MS Office, Encompass REQUIRED , and various lending/banking software/LOS platforms, ticketing software (Mojo preferred) and familiar with remote VPN tools.

Responsibilities:

· Assist mortgage companies and brokers to provide software set up, and resolutions to streamline the processes.

· Communicating effectively with users, developers, and other team members, and collaborating on solutions.

• Provide technical assistance to internal staff and clients, answering inquiries via phone, email, or MOJO Ticketing System.
• Knowledge Base experience to provide the customer with updated documentation, including help manuals, FAQs, and training materials, to ensure users have access to information.
• Maintain clear and effective communication with internal teams, clients, and vendors regarding software issues and updates.
• Document technical processes contribute to the knowledge base and help improve internal workflows.
• Identify and escalate complex technical issues to appropriate teams for resolution. Attach PCF, Request/Response files from IT if needed, all Screen Shots from customer system and a recording if possible. This will allow PDM to quickly get a picture of what the customer is experiencing and test customers’ files to get a resolution.
• Troubleshooting and problem solving, diagnose and resolve technical issues related to mortgage software, such as errors, unexpected behavior, or software malfunctions.
• Stay abreast of software updates, new features, and user feedback to provide the best possible support.
• Receive calls through calling system, assist customers with issues/problems within the software.
• Create tickets for all calls received via the client calling system and create IFR # in Bugzilla, Jira, or Fogbugz as needed for issues/enhancements for the software.
• Work on all tickets coming into customer-facing ticketing system and respond to the customer as quickly as possible.

If you have the skills and experience, please apply now! All candidates for consideration must be able to pass background, references and E-Verify. Please apply to this job posting or send us your resume for immediate consideration to recruiting@imprimis.com

If you have the skills and experience, please apply now. All candidates for consideration must be able to pass background and E-Verify. Please apply to this job posting or send us your resume for immediate consideration to recruiting@imprimis.com. WE NEED YOU!

**\ #APPLYTODAY #IMPRIMISGROUP #TECHNICALSUPPORT #SOFTWARE #WeAreHiring **

Company Description

Imprimis Group is a full-service professional staffing firm that cultivates deep knowledge of our client partners and candidates. We provide flexible and permanent staffing solutions to hiring organizations, as well as career management and placement assistance to job seekers.

Company Description

Imprimis Group is a full-service professional staffing firm that cultivates deep knowledge of our client partners and candidates. We provide flexible and permanent staffing solutions to hiring organizations, as well as career management and placement assistance to job seekers.