Job Description

I am a Lead Talent Acquisition Specialist at STI (Software Technology, Inc) and I am reaching out to you with a current job opening. I’m looking for an IT OPERATIONS/DESKTOP SUPPORT ENGINEER. LOCATION: SAN FRANCISCO, CA. THIS IS A FULLTIME JOB OPPORTUNITY.

Below is a detailed job description. Should you be interested, please feel free to reach me via call or email. AMRUTHA.DUDDULA AT STIORG.COM/732-664-8807

TITLE:  IT OPERATIONS/DESKTOP SUPPORT ENGINEER LOCATION: SAN FRANCISCO, CA DURATION: FULLTIME

JOB DESCRIPTION: ·       An IT Operations Engineer  provides a range of services essential for the efficient operation of a client focused technology service model. ·       The ideal candidate will have demonstrated the ability to provide outstanding customer service and support, as well as the ability to work independently or as part of a global team. ·       He or she will further demonstrate proficiency in voice, mobile technology, Microsoft Windows based systems, as well as the Microsoft Office suite of tools. ·       You will work within a team environment to provide best in class technology services to clients across the Firm. ·       The team provides a full range of IT related services, including PCs, laptops, video conferencing solutions, software and mobile devices.  ·       This role sits in Main office in San Francisco supporting 30+ employees including 3 Portfolio Managers and their teams. ·       This role will require occasional travel between other office in San Francisco as well as Palo Alto.

RESPONSIBILITIES: ·       Provide hands on technical support and insightful advice to clients ·       Focus on providing clients with best in class support experiences ·       Acknowledge and address all client queries, requirements and needs with patience and empathy ·       Provide guidance and training to clients on current technology and corporate policies ·       Educate clients on new technologies and processes to enhance technology adoption ·       Promote client empowerment through the use self-service portals ·       Manage client expectations to enhance the overall technology experience ·       Establish and maintain service level relationships with local and off-site technology service providers ·       Develop written project plans to manage small and large-scale projects ·       Be available to provide rotational, 24x7 on-call support ·       Be flexible and available for domestic and international travel ·       Quickly diagnose and resolve technology issues ·       Provide clients with training and advice on client related technologies and transformations. ·       Perform moves, adds and changes as needed ·       Utilize ServiceNow to document and track all Incidents, Problems and Requests ·       Provide written documentation, updates and root cause analysis on IT issues to management as required ·       Create knowledge base articles for newly discovered issues. ·       Perform daily AM and PM system checks as per documented procedures ·       Create and distribute status reports

MUST SKILLS: ·       Minimum 4 years of experience in client service, desktop support or technical support role ·       Bachelor’s degree from an accredited institution with a concentration in Technology, Computer Science or related discipline ·       Previous experience supporting investment professionals in the financial industry ·       Knowledge of market data and electronic trading platforms such as Bloomberg, Neovest, etc. ·       Scripting and automation using tools such as PowerShell, Splunk, etc. ·       Ability to troubleshoot and remediate complex issues across the entire Firm, provide Root Cause Analyses (RCA) and make recommendations to mitigate future risk

IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO REACH ME VIA EMAIL OR PHONE. THANK YOU, AMRUTHA DUDDULA LEAD TALENT ACQUISITION SPECIALIST SOFTWARE TECHNOLOGY INC (STI) EMAIL: AMRUTHA.DUDDULA AT STIORG.COM PHONE : 732-664-8807 WWW.STIORG.COM WWW.LINKEDIN.COM/IN/AMRUTHAD/

Qualifications null Additional Information

All your information will be kept confidential according to EEO guidelines.