Job Description

Solar Seal is an architectural glass fabricator servicing projects from storefronts to skyscrapers along the east coast. We are expanding our team to keep up with growth and need a friendly customer service rep who can think on their feet. Our reps handle duties including account management, order entry, and correspondence with customers based in their territory.  We offer a one-on-one training period to learn the business and internal systems. There is also a 30, 60, & 90 day review with potential wage increases based on performance and growth in the position.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Correspond with customers by phone, e-mail or in person.
• Enter custom orders & quotes with an emphasis on accuracy and attention to detail.
• Handle customer complaints including remake orders, RGAs and credits.
• Work with customers to assist with products and services to finalize their project.
• Understand capabilities and manufacturing processes.
• Administrative duties as needed.
• Follow up internally and with vendors to advocate for your customers.
• Organize projects to meet customer timelines.

COMPETENCIES

• Ability to work with fractions, percentages, ratios, and geometric shapes.
• Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.
• Demonstrates accuracy and thoroughness; monitors own work to ensure quality.

MUST BE ABLE TO PROVIDE PROOF OF COVID VACCINATION UPON HIRE.

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily in a fast-paced environment. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:  High school diploma or general education degree (GED); 1-2 years inside sales experience; or equivalent combination of education and experience.

LANGUAGE ABILITY:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.

MATH ABILITY:  Ability to work with mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations. Familiar with geometry shapes, out of square shapes and complex patterns.

REASONING ABILITY:  Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

COMPUTER SKILLS:  To perform this job successfully, an individual should be advanced user of Microsoft Office to include Excel, Word, and Outlook and basic office machines (copier, printer, and mail machine)

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts. The noise level in the work environment is usually moderate and typical of an office environment.

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must sometimes lift and/or move up to 25 lbs.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust one’s focus. While performing the duties of this job, the employee is frequently required to talk or hear. The employee is occasionally required to stand, walk; sit, or use his or her hands and arms to feet.