Job Description

WHAT WOULD YOU BE DOING?

The 211 Program Specialist will respond to calls from the community, identify needs and provide appropriate follow-up and resources. Ensures successful connections to resources in a timely manner through provision of Virtual Case Management. Responsible for documenting identified needs, referrals, and outcomes.

• Provide phone-based high-quality confidential information, referral and advocacy for health and social services. This involves identifying the callers' needs, developing a plan and connecting them to appropriate community resources as well as following up with callers and community partners to ensure successful outcomes.
• Document unmet needs to assist in the identification of gaps in services that can be addressed through 2-1-1 data reporting.
• Accurately document all customer interactions using web-based computer software systems.
• Utilize recognized professional & agency standards at all times. Maintain professionalism in working with sensitive client information.

WHO ARE WE LOOKING FOR?

DIVERSITY AND CULTURAL PROFICIENCY

• Is open to being an active learner, participating in discussions with others, trying new approaches and ideas, and being self-aware and self-reflective for continual personal, professional and leadership growth.
• Strategically plans for diversity initiatives as they relate to Human Resources, including talent acquisition, development and retention.
• Actively promotes staff development by initiating and encouraging communication with employees about issues of diversity and discrimination.
• Supports activities of Solari’s Diversity and Inclusion Taskforce.

PROFESSIONALISM AND WORK CONDUCT

• Consistently demonstrates Compassion, meets people with compassion; Effort, every interaction deserves my best effort; and Ownership, owes the success of the company.
• Acts in a professional manner at all time and maintains appropriate boundaries with clients and staff.
• Reports to work, meetings, training, and job related activities prepared and as scheduled.

COVID-19 VACCINATION REQUIREMENT - As required by Executive Order 14043, Federal contractors are required to be fully vaccinated against COVID-19 regardless of the employee's duty location or work arrangement (e.g., telework, remote work, etc.), subject to such exceptions as required by law. If selected, you will be required to be vaccinated against COVID-19 and submit documentation of proof of vaccination or you will need to provide documentation to request a legally required exception.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong organizational and effective communication and interpersonal skills
• Excellent customer service skills
• Effective listening skills
• Strong knowledge of resources and systems with emphasis on mental health, employment, education, occupational training, housing, counseling, healthcare, justice/legal support, etc.
• Bilingual Spanish is preferred.

EDUCATION & EXPERIENCE

• GED / High School required
• Bachelor's degree or equivalent work experience in non-profit, social services, social work and/or healthcare related field
• Associate's degree and at least one to two years of full-time work in non-profit, social services, social work and/or healthcare related field
• 1 - 2 years of call center experience highly desirable

WORK LOCATION – Flex

WORK ENVIRONMENT

• While performing the duties of the job, the employee is frequently required to stand, walk, sit, use hands
• Must occasionally lift and/or move up to 5 pounds.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• Exposure to noise typical with office operations.
• Ability to hear and speak.

WHAT’S IN IT FOR YOU?

• Hybrid workweek – Remote/In office
• 401(k) with company match
• Generous paid-time-off (PTO)
• Health benefits that start the first of the month following hire date
• Convenient Tempe location, with option to telecommute at least 3 days per week
• On-site fitness room – free to all employees
• Competitive compensation
• And many more great perks!

Company Description

WHAT DOES SOLARI DO? Since 2007, Solari Crisis & Human Services has provided vital services to thousands of individuals throughout Arizona and beyond. We are an award-winning non-profit organization, based in Tempe, Arizona. We partner with communities to provide solutions that improve public access to local services and resources. Solari provides direct crisis and human services through their two divisions of services: Crisis Response Network and Community Support Network. Mission: Inspiring Hope Vision: Empowering transformation from hope to health Values: Compassion, Effort, Ownership