Job Description

*** $1,000 SIGN-ON BONUS ***

WHAT WOULD YOU BE DOING?

POSITION SUMMARY

Responsible for receiving, responding to, and triaging crisis and healthcare requests. Screens and triages incoming requests, completes an assessment and intervention, ensures safety, coordinates care, and documents the interaction in an electronic health record (EHR). Promotes and maintains an organizational culture that is focused on Solaris core values. This is realized by demonstrating the following outcomes: safety, recovery and resiliency, engagement, crisis assessment and intervention, hope, efficiency, quality, accuracy, and service excellence.

JOB RESPONSIBILITIES

• Answers all incoming contacts/calls and requests for crisis and healthcare services across all contracts within scope of employee work; completes outbound calls, emails, text or chat to effectively coordinate care and resolve crisis situations; operate with accuracy, compassion, and efficiency.
• Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency.
• Screen and triage incoming crisis requests resulting in safety and crisis resolution; effectively use the risk assessment tool to guide crisis intervention based on acuity and risk.
• Utilize knowledge of healthcare industry standards and clinical screening and intervention skills resulting in crisis or contact resolution.
• Provide health education and community resources based on the intervention provided.
• Participate in required training, supervision, meetings, and clinical oversight.
• Demonstrate enhanced knowledge and skill over tenure at Solari for of new contracts, suicide intervention and prevention, the behavioral health and medical healthcare systems, Medicaid or Medicare managed care, contact center industry standards and community resources
• Interact with effective communication, active listening while utilizing recovery and resiliency practices.
• Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies, procedures, and industry or organizational standards of practice.
• Adhere to call center policy and procedures.

WORK LOCATION

• Remote (Must live within 2 hours of Oklahoma City)
• Schedule: Available schedules vary. All schedules include one weekend day (Saturday or Sunday) and are either four 10-hour shifts or three 12-hour shifts and one 5.5-hour shift/weekly.
• Additional $3.00 and $4.00/hour Shift Differential for weekday hours after 5pm and all day on weekends

YOUR QUALIFICATIONS

KNOWLEDGE, SKILLS & ABILITIES

Critical thinking and effective clinical decision making for managing high-acuity crisis requests and decision making skills that facilitate safety and crisis resolution; Demonstrates clear/concise/logical verbal and written business communication; Plans effectively; Adjusts effectively to new processes; Builds and maintains collaborative relationships; Technical, industry specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice; this includes knowledge of Medicaid managed care, behavioral health, crisis assessment and intervention, suicide intervention, recovery concepts, and community resources; Demonstrates knowledge of the Medicaid behavioral health adult and children's systems in states where Solari has crisis contracts; Demonstrates; concurrent management of multiple tasks and deadlines.

EDUCATION & EXPERIENCE

• Bachelor's degree in behavioral health, substance use or psychiatric healthcare-related field required
• At least two (2) years of experience in a mental health or substance use field managing high-risk, high-acuity or crisis patients or members required
• Contact Center experience preferred

COVID-19 VACCINATION REQUIREMENT - Candidates offered a position with Solari must be vaccinated against COVID-19 or have an approved Medical Exemption or Sincerely Held Religious Belief exemption on file with human resources prior to starting work.

WHAT’S IN IT FOR YOU?

• Ability to work from home
• 401(k) with company match
• Generous paid-time-off (PTO)
• Health benefits that start the first of the month following hire date
• Competitive compensation
• And many more great perks!

Company Description

Since 2007, Solari Crisis & Human Services has provided vital services to thousands of individuals throughout Arizona and beyond. We are an award-winning non-profit organization, based in Tempe, Arizona. We partner with communities to provide solutions that improve public access to local services and resources. Solari provides direct crisis and human services through their two divisions of services: Crisis Response Network and Community Support Network. Mission: Inspiring Hope Vision: Empowering transformation from hope to health Values: Compassion, Effort, Ownership