Job Description

MUST BE BASED IN THE JACKSONVILLE FL AREA

THE ROLE Our Customer Interaction Center CSRs provide valuable solutions to car dealerships by increasing business, driving appointments, and building customer loyalty. We are looking for upbeat and energetic individuals who have a strong desire to ensure excellent customer experiences.

WHAT YOU’LL DO

Schedule service appointments for customers on behalf of car dealerships

Effectively communicate promotional incentives to the customers

Remind customers of missed appointments

Field customer questions regarding vehicle appointments

Record customer feedback professionally and accurately

No selling involved!

WHAT YOU’LL BRING

No experience necessary. Our training staff will teach you everything you need to know!

Former telemarketing, call center, or customer service experience preferred but not required

Must have the ability to speak clearly and use professional telephone etiquette

Type accurately and efficiently

Use active listening skills

Acknowledge and respond quickly during customer conversations

Solicit valuable customer feedback

Appropriately manage difficult customer situations

Multi-task between scheduling programs, call surveys, and customer conversations

JOB OVERVIEW

$13.50 /hour plus bonus

Full time /Flexible schedule

3 weeks of onsite training, then work from home

Bi-weekly pay

Benefits and 401k.

Company Description

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.