Job Description
YOUR RESPONSIBILITIES:
In the role of a Member Services Advisor you will be a pivotal contributor to our Member Services Team, reporting directly to our Director of Member Services. You will work as part of a team in a fast-paced environment to add a human touch to our healthcare services, and you will be responsible for enhancing member-business interaction and experience. This position operates as a nexus between our membership and our medical teams, directing requests and communication across parties appropriately and in a timely manner. The ideal candidate is emotionally intelligent and a natural advocate, preferably with knowledge of and past experience working with medical teams and/or patient services. Specifically, your duties will include:
EXPERIENCE We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:
SKILLS
To be successful in this role, candidates will demonstrate the following:
ABOUT SOLLIS HEALTH
Sollis Health is a members-only medical concierge delivering expert, on-demand treatment in a serene and private environment. Available 24/7, with zero wait time, our service is designed to handle emergencies, everyday care and everything in between. Our state-of-the-art centers are equipped with advanced imaging equipment and an in-house lab, enabling us to expedite your diagnosis and care. The Sollis experience also includes our house call program, patient coordination and advocacy provided by our care navigation team, corporate/event testing, and more.
We service New York, New Jersey, Connecticut, the Hamptons, Los Angeles, South Florida and provide around-the-clock telemedicine all over the world.