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ServiceNow Developer


ServiceNow Developer

Irvine, CA
Full Time
  • Responsibilities

    Job Description



    We are currently seeking an experienced Lead ServiceNow Developer to join our team on a full-time basis. This role will be critical in strategizing, architecting, and designing end-to-end ServiceNow implementations for our clients/customers.


    • 3 to 7 years of experience on the ServiceNow platform
    • Experience in development and customization of ServiceNow modules like:
      • Incident Management
      • Problem Management
      • Change Management
      • Knowledge Management
      • Asset Management, CMDB
    • Optional - Customer Service Management, Field Service Management
    • Experience in ServiceNow Scripting, JavaScript, Glide API, Service Portal UI coding, AngularJS
    • Good in client-side scripting, server-side scripting, ServiceNow UI branding and customizations
    • Excellent understanding of ServiceNow platform capabilities and tools.
    • Possess any of the following ServiceNow certifications:
      • CSA - Certified System Administrator
      • CIS - Certified Implementation Specialist
      • CAD - Certified Application Developer
    • Bachelor’s degree in Computer Science or related field from a reputable college


    • Strategize, architect, and design end-to-end ServiceNow implementations for clients/customers

    • Design, strategize and implement ITIL processes for clients/customers using the ServiceNow platform

    • Develop a productive working relationship with client stakeholders and process owners that allows for a cross-functional understanding of requirements and expectations

    • Leverage from best practices in Project Management using SCRUM/Agile for efficient project delivery and implementation

    • Ensure project scope and objectives are accomplished within the prescribed time frame and budget

    • Work with client stakeholders to define and implement new ServiceNow applications/modules

    • Work with client stakeholders to define and develop customizations and enhancements to existing ServiceNow implementations

    • Participate in requirements definition, design, development, and test review cycles

    • Assist business service lines in defining and developing client-specific reporting

    • Work with QA and end-users to ensure new functionality passes testing, and defects are resolved promptly

    • Collaborate with the project teams including information architects, visual designers, developers, and quality assurance on requirements and issues to ensure quality and on-time project delivery, data transition and integration, UAT testing scenarios, and goals

    • Implement, maintain, and customize ServiceNow modules like (not limited to): CSM, Field Service, ITSM, ITAM, CMDB, Discovery, Service Catalog, Project, Portfolio, Orchestration

    • Use Mid server, web services, email, and other relevant technology to integrate IT tools /applications with ServiceNow

    • Provide leadership in gaining insight on functional and non-functional requirements related to technical delivery

    • Design and develop required ServiceNow integrations with other systems

    • Integrate ServiceNow with other third-party tools using SOAP and REST web services

    • Contribute with technical inputs in SOW development and project estimation for Solugenix ServiceNow business practice

    • Participate in Solugenix ServiceNow implementation and development initiatives with customers/clients

    • Participate in Solugenix pre-sales and post-sales meetings

    • Field calls and e-mails from clients and Solugenix staff, and respond promptly

    • Implement customizations in the ServiceNow platform

    • Write Glide API code and JavaScript to accomplish change requests

    • Integrate ServiceNow with other third-party tools using SOAP and REST web services

    • Write technical specification or document the change requests

    • Create simple POCs and conduct short demos to stakeholders


    • Quality Healthcare Options for you and your family

    • Quality of Life Enhancements - Paid Time Off for vacation, sick leave, and more

    • Maternity/Paternity Leave

    • 401k plan

    • Short Term Disability (STD) Insurance

    • Long Term Disability (LTD) Insurance

    • Merit-based awards and recognition


    • Professional education and leadership training

    • Career growth with mentorship and guidance by Solugenix senior leadership

    • Celebrating and rewarding our employees for their successes

    • Work-life balance; We work hard to ensure success, but we also ensure that our employees have the right balance to live their lives as they desire

    • A family culture of open communication and enjoyable teammates

    • Opportunities to give back to the community and make a difference

    Company Description

    For over 50 years, Solugenix has been a global technology development and services firm with locations in California, Arizona, India and the Dominican Republic. As a pioneer in professional staffing services and IT Consulting, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others who look to Solugenix to be their trusted partner in providing professional staffing, non-IT and IT solutions. In addition to generating ground-breaking, industry-defining solutions for our clients and our own projects, we partner with clients with whom we share core values and a common professional culture to help them find talent for their valuable opportunities. At Solugenix, we invest in the personal development and growth of every individual. While this is a position with one of our esteemed clients, Solugenix will continue to invest in your personal growth and development, providing you with a successful career as well as ensuring client success..