Job Description

CLIENT SERVICES MANAGER TORRANCE, CA DIRECT HIRE WITH OUR CLIENT

Solugenix is assisting a prestigious systems integrator, in their search for a Client Services Manager. This is a Direct Hire opportunity based out of Torrance, CA. The position oversees all aspects of service engagements, operational performance, service level attainment, resource management, and aids in the preparation of financial and contractual aspects of agreements. This position manages deadlines, assigns responsibilities, tracks, and corrects progress of deliverables, and prepares reports for internal and external stakeholders regarding the status of engagements.

QUALIFICATIONS:

• Minimum 7+ Years of experience and bachelor’s degree or equivalent.
• ITIL-F and PMP certification.
• Experience in a complex service delivery environment supporting end-users IT infrastructure needs, along with project management and/or coordination responsibilities.
• Customer-focused with the ability to develop and grow strong client relationships to build high levels of client satisfaction and loyalty.
• Collaborative team player to establish effective working relationships both internally and externally working cross-functionally with Engineering, Operations, Sales, and Product teams.
• The ability to present and articulate product features and product value proposition to clients to achieve retention goals.
• Demonstrated skill in managing multiple projects to meet client goals.
• Exceptional verbal and written English communication skills.
• Has a strong sense of pace and urgency; ensures work is completed in the expected timelines.

RESPONSIBILITIES:

• The candidate works on assignments of diverse scope where analysis and decision of inputs and outputs require critical evaluation of identifiable factors.
• |The candidate exercises judgment with the only general direction within the defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a SPOC between executives, customers, departments, and support teams to manage problem resolution.
• Direct and manage engagement development by defining project scope, goals, and deliverables that support business goals in collaboration with client requirements.
• Define and implement best practices and tools for engagement execution and management based on engagement scope and deliverables.
• Enforce engagement deadlines and schedules while managing direct and shared resources to meet engagement requirements.
• Identify engagement strengths and weaknesses to reinforce deliverable objectives and suggest areas of additional opportunity.
• Manage interface and customer experience between stakeholders, engineers, local, and remote support teams.
• Create processes and manage operations that combine dedicated and shared vendor abilities with customer expectations to design creative and efficient solutions to meet customer demands and requirements.
• Serve as a single point of contact for all engagement escalations while driving issue resolution and reporting status to all applicable stakeholders.
• Consult clients regarding scope, technical, and operational abilities, and limitations specific to the engagement environment.
• Coach, mentor, motivate, and manage engagement team members, and influence them to take positive action and accountability for their assigned tasks.
• Service Delivery duties per customer requirement as assigned.

ABOUT THE CLIENT Our client is a leading Global Digital Transformation Architect and Master Systems Integrator.

Company Description

For over 50 years, Solugenix has been a global technology development and services firm with locations in California, Arizona, India and the Dominican Republic. As a pioneer in professional staffing services and IT Consulting, we’ve partnered with some of the biggest global corporations across many industries. Our history was built on a foundation of partnerships with global brands like McDonald’s, Microsoft, CIT Group, Johnson & Johnson, Herbalife, Sony Pictures Entertainment, and many others who look to Solugenix to be their trusted partner in providing professional staffing, non-IT and IT solutions. In addition to generating ground-breaking, industry-defining solutions for our clients and our own projects, we partner with clients with whom we share core values and a common professional culture to help them find talent for their valuable opportunities. At Solugenix, we invest in the personal development and growth of every individual. While this is a position with one of our esteemed clients, Solugenix will continue to invest in your personal growth and development, providing you with a successful career as well as ensuring client success..