Job Description

Job Description

Desktop Support Specialist - $22 - $25/hour.
Redford, MI (Onsite)
ontract to Hire
Job ID 2023-9080

Solugenix is assisting a client in their search for a Desktop Support Specialist (focus is on printer support 50%). This is a Contract to hire opportunity based out of Redford, MI.

The candidate works on assignments of diverse scope where analysis of data and hardware requires evaluation of identifiable factors. The candidate exercises judgment with supervision within the generally defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a liaison between customers, departments, and within the organization to lead problem resolution.

Qualifications:

• Requires 2+ years of related work experience.
• Good experience with printer support.
• ound knowledge of imaging tools (Ghost, MDT).
• Sound knowledge of data backup and recovery tools (USMT).
• Installing, upgrading, and migrating to Windows 7/10.
• Deploying Windows 7/10 in large enterprises.
• Configuring hardware and applications.
• Configuring network connectivity.
• Configuring access to resources.
• Configuring mobile computing.
• Monitoring and maintaining systems that run Windows 7/10.
• Configuring backup and recovery options.

Responsibilities:

• Provide onsite support to Authorized Users with operational and technical support and meet specified SLAs.
• Resolve incidents and problems associated with EUC equipment.
• Perform reactive troubleshooting to effectively identify potential incidents or problems and attempt to eliminate them to occur in the future.
• Support Authorized Users in connecting or attempting to connect to the corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.
• Provide repair and maintenance for mobile devices.
• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals).
• Provide software break/fix services and replacement of non-warranty assets for end users.
• Provide network printers and scanner network connectivity, including providing network support for device configuration, IP address, and direct TCP/IP output.
• Provide warranty and break/fix support for networked printers and scanners.
• Configure and support end users on mobile computing platforms.
• Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, directly attached printers, local printers, scanners, and wireless networking.
• Create, change, and remove printer configurations and queues based on requests and SLAs.
• Provide on-site hardware support for general troubleshooting and problems for end-user computing technologies.
• Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
• Utilize problem management databases and systems to track and report on customer calls and requests.
• Communicate technical information to the technical and non-technical teams and customers.
• Deskside support services as required.

Certifications:
A+ Certification is a Plus.

About the Client : Our client is a nationwide IT Service provider for many fortune 500 companies.

About Solugenix:
Solugenix is an information technology services company known for its deep experience and knowledge in providing comprehensive technology services, solutions, and talent support for companies around the world. The company offers a variety of cutting edge and talent support solutions to promote growth and cutting-edge advancement to our esteemed clients and candidates. We provide these talent support solutions on a contract, contract-to-hire, and direct hire basis. We also have additional resources from our staffing partners to ensure the right match and expertise for the best result.

For over 50 years, global and local brands have trusted Solugenix as an added resource and partner in taking steps to ensure their immediate and future success. In addition to generating ground-breaking, industry-defining solutions, Solugenix has been delivering the talent and support needed to make it happen. We are dedicated to partnering with clients and candidates whose core values also foster a culture of professionalism, teamwork, and integrity.

Company Description

For over 50 years, Solugenix has been a global technology development and services firm with locations in California, Arizona, India and the Dominican Republic. As a pioneer in professional staffing services and IT Consulting, we’ve partnered with some of the biggest global corporations across many industries.

Company Description

For over 50 years, Solugenix has been a global technology development and services firm with locations in California, Arizona, India and the Dominican Republic. As a pioneer in professional staffing services and IT Consulting, we’ve partnered with some of the biggest global corporations across many industries.