Job Description

TITLE: JR. TECHNICAL SUPPORT REPRESENTATIVE

LOCATION: IRVINE, CA USA  92618

RATE: $15-$18 DOE

We are looking for an enthusiastic, customer-minded person that is looking to grow with our Technical Support team. In this role, you will handle support and technical troubleshooting of medical equipment acting as the liaison between field personnel and our customers. You will be answering questions about any product related issues and provide guidance to our customers. Please send your resume in Word format.

RESPONSIBILITIES:

• Ensures compliance guidelines are met when documenting all activities within customer database
• Extensive use of administrative software to schedule and coordinate
• Complies with applicable laws, regulations, standards, policies and procedures
• Participates in an on-call rotation to provide technical assistance to customers, available to work periodic holidays
• Keep track of customer inquiries, complaints, and issues
• Maintains quality service by establishing and enforcing organization standards
• Interface with internal customer regarding general product issues and administrative support functions
• Identify areas of concerns and ability for development
• Contributes to team effort by accomplishing related results

QUALIFICATIONS:

• 2-3 years of customer support providing excellent customer service or help desk support
• 2-3 years in call center environment
• 1-2 years experience in an office environment
• 1-2 years technical troubleshooting
• Experience within a FDA regulated medical device company is a plus
• Knowledge of Outlook , Excel, Word
• Ability to type 40 WPM, Ten key by touch preferred
• Ability to solve problems quickly and pay close attention to detail
• Ideal candidates can adapt easily to change, have the ability to think logically, be a problem solver, communicate effectively and professionally and follow process documentation closely
• Must be able to document activities thoroughly per requirements
• Must be great at multi-tasking and comfortable with technology

ABOUT US:

Be at the forefront of world-changing technologies that are driving society forward. Solugenix is a professional services firm established in 1969, the longest serving independent consulting firm in the nation distinguished by a history of industry innovation.

When you work with Solugenix, you become part of an expert team making a difference by delivering value for some of the world’s largest firms in finance, medical device, pharmaceutical, consumer packaged goods industries and more. We work in the background helping large enterprises like Johnson & Johnson, Sony Pictures, Edwards Life Sciences, Union Bank and American Express solve some of their most difficult business challenges. We provide unparalleled service delivery for our customers whether it’s increasing customer satisfaction with Support Center solutions, transforming service management with cloud solutions like ServiceNow®, developing complex business applications, or automating processes with Robotic Process Automation (RPA).

Company Description

For over 50 years, Solugenix has been a global technology development and services firm with locations in California, Arizona, India and the Dominican Republic. As a pioneer in professional staffing services and IT Consulting, we’ve partnered with some of the biggest global corporations across many industries.