Job Description

ServiceNow is seeking Technology Workflows Solution Consultants with a focus on IT Asset Management on the ServiceNow platform. The solution consultant will provide strategic and technical hands-on expertise to support customers with product and solution leadership during pre-sales engagements. The solution consultant will participate in the acquisition and retention of customers by utilizing world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of the ServiceNow platform.

What you get to do in this role:

• Contribute and maintain a showcase of ITAM solutions created on the ServiceNow platform.
• Create and own programs that enable Solution Consultants to demonstrate the value of IT Asset Management on the ServiceNow platform.
• Create and contribute to sales campaigns focused on IT Asset Management initiatives with ServiceNow applications that focus on software and hardware asset management.
• Strong alignment with product management and engineering teams on roadmap and field feedback.
• Assist the sales personnel in the qualification of customer needs and performing pre demo needs analysis
• Provide mentoring and training to peers and other colleagues in the organization.
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and remotely
• Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
• Responding to Request for Information/Proposal documents
• Staying current on product developments/releases to a level required for demo and PoV/PoC
• Supporting Marketing events – user conferences, trade shows, webinars etc
• Staying current on competitive analyses and understanding differentiators between the company and its competitors.
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc.
• Serve as regional team lead to lead practice activities when called upon.
• In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations etc in preparation for deployment
• Act as the ServiceNow subject matter expert at Executive briefings / marketing events

Qualifications

In order to be successful in this role, we need someone who has:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 1+ years of pre-sales solution consulting or sales engineering experience in (product specific area)
• ServiceNow IT Asset Management experience
• Experience with enterprise architecture domains
• Experience with discovery technologies
• Deep knowledge of software license compliance
• Experience with ITIL / CMDB
• Pre-sales experience, IT Asset Management experience would be advantageous (Tool or process).
• Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
• Technical or practice team lead in previous roles
• Exceptional communication and presentation skills to include technical and business concepts.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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