Benefits:

Competitive salary

Opportunity for advancement

Training & development

Solutions Architect – Amazon Connect

Focus: Cloud Contact Centers | Amazon Connect Implementations Location: Remote (US-based preferred) Employment Type: Full-time (flexible)

About the Role

We are seeking an experienced Solutions Architect with hands-on expertise in Amazon Connect to design, implement, and scale cloud-native contact center solutions. This role is ideal for someone who has delivered Amazon Connect in real-world environments and enjoys partnering with business and technical stakeholders to take ideas from POC and pilot to production-ready implementations in fast-moving settings.

Key Responsibilities

Architect and implement Amazon Connect contact center solutions end-to-end

Design and configure contact center capabilities, including:

Contact flows (IVR, routing, self-service)

Queues, routing profiles, and agent experiences

Deliver POCs, pilots, and full-scale deployments with clear documentation and operational readiness

Integrate Amazon Connect with:

AWS services (Lambda, S3, DynamoDB, API Gateway)

CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs)

Enable omnichannel experiences (voice, chat, tasks)

Implement analytics and insights using Amazon Connect Contact Lens

Provide guidance on best practices for scalability, reliability, security, and cost optimization

Collaborate with AWS partner teams and internal stakeholders to align architecture with business goals

Required Qualifications

5+ years in solutions architecture and/or contact center technologies

Proven hands-on experience implementing Amazon Connect

Strong understanding of contact center concepts (IVR, routing, call flows)

Experience integrating cloud contact centers with backend systems and APIs

Familiarity with AWS serverless services (Lambda, API Gateway)

Strong communication, stakeholder engagement, and solution presentation skills

AWS Certified Solutions Architect – Professional

Preferred Skills (Nice to Have)

Experience with Amazon Connect Contact Lens

Knowledge of workforce management (WFM) and quality management tools

Exposure to AI-driven CX use cases (chatbots, sentiment analysis, automation)

Background in consulting, startup, or innovation environments

Why Join Us

Work on modern, cloud-native contact center solutions

High-impact role with ownership and hands-on delivery

Variety of initiatives across multiple industries

Opportunity to support AWS Partner and Solutions initiatives

Backed by a firm with 22 years of delivery credibility

Who Should Apply

Amazon Connect architects and consultants

Contact center professionals transitioning to cloud-native platforms

Solutions architects who enjoy POCs, innovation, and fast execution

Professionals seeking variety without early-stage startup risk

Ready to make an impact? Apply now and join us on our journey!

This is a remote position.