Job Description

• Answer and manage large amounts of incoming calls one call at a time
• share information with customers to better improve customer experience
• Work at least 90 percent of your schedule
• Set your own Schedule
• Have a computer, Internet and a headset.
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Company Description

Work From Home Call Center