SolvOne is looking to add the right candidate to our growing Technical Support Team! We serve the petroleum industry by providing 24/7/365 site-related solutions, comprehensive technical support, facilitating dispatch execution, performing nationwide project rollouts, and coordinating extensive compliance management efforts.

          Associate Technical Support Specialist responsibilities will include: providing Tier II support, diagnosing problems, troubleshooting, and problem resolution. This will include, but not be limited to: product dispensing, safety and regulatory compliance, point-of-sale equipment and other hardware and software related issues.

          For more information about SolvOne and the services we offer to the Petroleum Industry, please visit our website at www.solvone.com

Why apply for a Technical Support role at SolvOne?

• Competitive starting wage and benefits
• Remote position, with occasional office visits required
• Equipment provided by SolvOne
• Option of working at our Portland, Oregon office in the Cedar Hills neighborhood
  
• Comprehensive individualized paid training and paid certifications
• Positive work environment; we work hard to appreciate our people
• We promote from within and encourage growth

Set schedule after training:

Graveyard Shift: Wednesday to Saturday, 8:00 PM – 6:30 AM

Morning Shift: Tuesday to Saturday, 8:00 AM – 4:30 PM

Training schedule may vary and will include some in-office time

Requirements:

• In-depth knowledge of the inner workings of gas stations is a plus. If this describes you, you could be the perfect fit!

• A strong internet connection and the ability to setup a home office with company provided equipment

• Must be a resident of Oregon or SW Washington as occasional office visits are required

• Knowledge of Microsoft Windows including Office Suite and Outlook

• The ability to understand and become proficient with all facets of SolvOne Operations and tools, which include, but are not limited to:

                - Incoming call processes and procedures

                - Call dispatch and call assignment

                - Call tracking tools and applications

                - Individualized SolvOne customer requirements and procedures

                - Systems including RingCentral, Salesforce, Verisae, Speedway IDS, iHub, FuelCloud, Titan etc.

• Ability to work independently in a remote work environment and remain on task with minimal direction

• Highly analytical with strong problem solving, communication and critical thinking capabilities

• Within the 90 day probation, an Associate TSS is required to pass International Code Council’s (ICC) California UST Service Technician Examination

• Within six months, an Associate TSS is required to pass Veeder Root Level I, II, III IV and ISD certifications

• Successfully pass a pre-employment drug screen and background check

If this sounds intriguing, don’t miss this great opportunity. Apply today! https://jobs.crelate.com/portal/solvone