Solve IT Strategies is looking for a Content Specialist. This role is Remote.

The Main Responsibilities of a person are:

• Enter and maintain the redesigned content entries in KM’s Content Management System
• Critically review analyst procedures and process maps, checking for logic, usability, completeness and adherence to the underlying policies
• Identify and report on opportunities to eliminate, automate or optimize process inefficiencies

Skills:

• Prior UX writing, content strategy, technical writing or communications experience
• Experience developing and managing agent desktop procedures, training content, policy documentation and change management in financial services or other highly regulated industries
• Rigorous analytical problem solver, with the skills for distilling complex concepts and systems into clear, simple language
• Strong knowledge of Lean / Six Sigma / Kaizen concepts and practices
• Clear, concise communication and exceptional attention to detail
• Flexible teammate, adaptable to the evolving needs of a high-growth and fast paced organization

Education:

• BA/BS with 5+ years professional experience

Skills:

Required

• DOCUMENTATION/TECHNICAL WRITING
• EDITING/PROOFREADING/WRITING
• CONTENT MANAGEMENT SYSTEM (CMS)
• FINANCIAL COMPLIANCE
• DESKTOP DOCUMENTATION

Additional

• KAIZEN
• SIX SIGMA
• CHANGE MANAGEMENT
• USER EXPERIENCE DESIGN
• FINANCIAL SERVICES
• DOCUMENTATION
• PROBLEM SOLVER
• OPERATIONS
• CONTENT MANAGEMENT SYSTEM

Languages:

English( Speak , Read , Write )

Minimum Degree Required:

Bachelor's Degree