Solve IT Strategies is looking for an IT Service Desk Engineer. This role is Remote.
The Main Responsibilities of a person are:
Respond to and monitor incidents and service requests within the ticketing system. •Maintain accurate status of all tickets assigned in the system and provide appropriate follow-up to end-users. • Provide configuration and troubleshooting support for all systems. • Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support. • Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff. • Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues. • Perform server and desktop computer updates to safeguard from malicious viruses and malware • Manage customer issues and requests by creating, tracking and documenting technical solutions. •Maintain IT asset and contract tracking system • Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks. • Build\deploy new workstations (desktops laptops). • Install\upgrade hardware\software on Windows workstations. • Troubleshoot assigned tickets to determine if the issue can be resolved or the appropriate group for escalation. • Maintain positive relations through effective customer follow-up.
Skills:
•Technical Degree or related work experience. •Experience working in a service desk or IT customer service environment. •Technical support experience. •Basic network (wired and WIFI) maintenance including hardware
Skills:
Required
Additional