Job Description

Company Description SOMFY® is the leading global manufacturer of strong, quiet motors with electronic and app controls for interior window coverings and exterior solar protections. Over 270 million users worldwide enjoy the more than 170 million motors produced by Somfy. During the past 50 years, Somfy engineers have designed products for both the commercial and residential markets to motorize window coverings such as interior shades, wood blinds, draperies, awnings, rolling shutters, exterior solar screens and projection screens. Somfy motorization systems are easily integrated with security, HVAC and lighting systems providing total home or building automation.

Job Description JOB SUMMARY: Responsible for providing a full range of customer service and technical support to all customers, prospects and end users. Contributions to maintain a level of respect/service to corporate.

DUTIES & RESPONSIBILITIES:

• Become expert with all Somfy products and their respective applications including support for digital networking solutions.
• Process call reports into a CRM database
• Maintain and manage records in CRM database
• Interacting with customers via verbal and written communications
• Data entry and order processing

INTER-RELATIONSHIPS:

• Regular interaction with Operations, Sales Manager, Quality Manager and Engineers.
• Occasional interaction with all other departments (finance, marketing, etc…)

NEEDED ATTRIBUTES:

• Excellent verbal and written communication skills.
• Ability to multi-task without sacrificing accuracy.
• Working PC Computing knowledge.
• Ability to work as part of a team.
• Problem-solving skills and a positive attitude

Qualifications QUALIFICATIONS & EDUCATIONAL REQUIREMENTS:

• Associates Degree minimum
• Audio/Video/Home Automation integration background a plus.
• Technical understanding of electrical application
• Ability to communicate effectively, both verbally and in writing.
• Knowledge of MS office applications
• 2+ years of technical support /data entry experience

Additional Information COMPENSATION & BENEFITS:

• Competitive salary commensurate with experience.
• Outstanding Benefits package to include Medical, Dental, Vision and 401k with a generous company match.
• All your information will be kept confidential according to EEO guidelines.