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Independent Utility Supply: Inside Sales Specialist

PFSweb

Independent Utility Supply: Inside Sales Specialist

Dallas, TX
Full Time
Paid
  • Responsibilities

    PFS Company Statement:

    PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce—from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.

    Company Vision:

    1. We will provide a Full Commerce Solution
    2. We will be World-Class at Every Service we offer
    3. We will engage with our clients as a Strategic Partner

     

            

    CUSTOMER CONTACT CENTER SUPPORT REPRESENTATIVE

    PFSweb is seeking Customer Contact Center Support Representatives to respond to inbound phone calls, up sell/cross sell additional items and resolve customer’s issues.

     RESPONSIBILITIES:

    • Respond to inbound calls for order placement
    • Up sell and cross sell additional items
    • Answer inquiries while maintaining and updating the customer database
    • Maintain a sense of urgency in responding to the customer needs
    • Be creative and go above and beyond when assisting our customers
    • Accurate and efficient order entry and maintenance of customer files
    • Ask probing questions and overcome objections

     

     

    QUALIFICATIONS:

    • High School Diploma or equivalent
    • 6 months Customer Service experience (in person or over the phone)
    • Pleasant and professional telephone etiquette
    • Ability to adapt to the fast paced internet environment
    • Problem solving skills
    • Excellent judgment and decision making skills
    • Strong verbal  and written communications skills
    • Demonstrated customer service skills
    • PC literate and basic typing skills (at least 25 wpm)
    • Regular and punctual attendance is a must

       PREFERRED PERSONAL CHARACTERISTICS

    • Strong work ethic
    • Dependable
    • Ability to consistently following through
    • Positive attitude
    • Self-motivated and ability to work effectively without constant supervision
    • Team-oriented and ability to work collaboratively
    • Effective communication and verbal skills 
    • Flexible and adaptable

     

    WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS

    • Must be able and understand verbal instructions
    • Must be able to communicate with coworkers and customers daily by phone or in person
    • Must be able to sit for extended periods of time
    • Must be able to lift up to 15 pounds
    • Must be able to write and read written email correspondences

     

    Pre-employment background screening and drug test will be conducted.

    PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.  

    Required Skills Required Experience

  • Qualifications

    Through previous background and experience, the candidate must be able to demonstrate, with or without an accommodation:

    • Ability to run and maintain projects.
    • Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures.
    • Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public.
    • Ability to perform math functions representative of the job such as; addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, decimals and metric scales; computing rate, ratio, and percentages and to draw and interpret bar graphs; calculating figures and amounts such as discounts, interest, commissions, and proportions.
    • Possess in depth knowledge of IES computer systems, Microsoft Office, etc.
    • Must be a team player and abide by IES''s strong core values and beliefs.