At Sonepar successful leaders drive and promote our leadership mindset of ADAPT, DARE AND LEARN. 

Our Leaders are focused on building customer centric strategies, inspiring, empowering and developing associates, adapting to change, and driving organizational efficiencies to deliver results.

As a Sonepar USA Data Support Analyst you will be responsible for trouble shooting and resolving our SUSA Integration Issues.  You will be responsible for verifying integrations are working and validating their accuracy.   You will provide moderately complex technical support to clients via email, phone, or other methods (does not work on site).   You will need to possess a strong understanding of the organization's products and services but will escalate complex inquiries.  

RESPONSIBILITIES:

• Collect, audit, compile and validate data from multiple sources.  These would be from Eclipse, Concur, Ceridian and any other source data that populates our Data Lake and used for reporting.   

• Identify, analyze, and interpret trends or patterns and improvement opportunities in complex data sets. 

• Communicate internally and with carriers externally to collect and validate data as well as answer questions regarding reports and data concerning Concur, GDL, and Emergency Dales Sales.

• Reviews and documents the incident resolution for training and reference regarding Data Around, GDL, Concur, and our Data Lake

• Responsible for communicating updates on Production Issues or future outages for GDL, Concur and our Data Lake

MINIMUM WORK EXPERIENCE REQUIREMENTS:

• Bachelor's degree in Computer Science preferred
• Experience providing technical/HelpDesk Support a plus
• 2+ years Eclipse experience or distribution experience a plus
• Knowledge of eTerm or Solar Eclipse a plus
• Must have strong customer service skills
• Must have good verbal communication skills
• Knowledge of Concur a plus
• MS Office skills including intermediate skills in Excel with the ability to create, manipulate, and formulate spreadsheets, to include lookups, pivot tables, formulas, charts, and graphing
• Basic to intermediate experience with SQL queries and SSRS reporting capabilities
• Experience working with Business Intelligence

OTHER SKILLS/EXPERIENCE DESIRED:

• Adapts easily to new situations, people, culture, and technology by choosing the right skill set at the right moment and place
• Can appropriately challenge the status quo; never satisfied and always looking to improve
• Is curious, willing to learn and explore new topics and to apply new learnings that align with current business objectives
• Promotes change within Sonepar’s culture by communicating vision, invoking passion, taking measured risks, inspiring, and mentoring others, encouraging collaboration, and celebrating wins.
• Provides leadership development and growth for internal talent in logistics and supply chain.

#LI-JW1

Required Skills Required Experience