Web Content Manager- Drupal and SharePoint
- Demonstrates strong editing and writing skills, with a deep knowledge of content selection, content creation and graphic creation.
- Determines and manages sources for content creation, both internally and externally, in collaboration with Communications Team and IT.
- Conceptualizes and creates design templates/layouts for project pages prior to publishing.
- Assists in the management of the organization’s workflows and editorial guidelines so content is timely and consistent with the DOAS brand voice, style, and tone.
- Remains up-to-date with the latest industry trends, content performance metrics, and customer challenges to build a more effective editorial calendar.
- Assists in implementing DOAS’ customer experience using an appropriate focus database or other engagement platform.
- Participates in customer requirements gathering and discovery meetings.
- Supports Communications Team in presenting content strategy to stakeholders and senior managers and gain buy in on proposed approach.
CORE COMPETENCIES:
- Advanced experience in content management systems; preferably Drupal and SharePoint
- Strong writing and editorial skills
- Advanced experience reading analytics using software like Google Analytics
- Strong work ethic and passion for design, content strategy, and promoting content on social media.
- Conducts effective customer/user interviews and has strong organizational skills.
- Demonstrates understanding of usability, usability testing, usability heuristics.
- Ability to communicate to the user experience team using a common language.
- Has web publishing best practices, accessibility, and social media experience.
- Has intermediate design skills, using Adobe Creative Suite or similar software.
- Awareness of cognitive biases, and how they impact decision making.
- Communication skills: listening, verbal, writing, and visual communication.
- Ability to manage multiple tasks in a fast-paced, deadline-driven environment
EDUCATION:
Bachelor’s degree in marketing, journalism, business, or related field.
Minimum of five years of digital/web content writing and production experience preferred.
Required Skills
Required Experience