• Work with vendors, customers, and sales team on multiple projects at a time to ensure project deadlines and logistics proceed according to plan Proactively pursue problem resolution with Project Managers and installers
• Ensure reporting is accurate and all goals are met
• Must ensure customer service is upheld to the highest standards
• Order product specific jobs in a timely and accurate manner, to ensure monthly installation targets are met
• Drive proactive customer service/customer care
• Order warranties and all replacements
• Constantly manage Cost of Goods Sold for each job
• Manage project through customer service database through 'Job Management'
• Ability to stick to and meet deadlines for project orders/installation
• Attend weekly project progress meetings and communicate with management team on the status of each project
• Act as a partner with the project manager as the point of contact and communicate project status to all participants
• Provide an end of day report to your supervisor
• Additional duties may be assigned
• Opportunity for advancement to Project Management

Required Skills

• High level organization skills
• Works well in fast paced environment
• High level of customer service – 1 year required
• Attention to detail
• Critical thinker
• Works independently
• Ability to work multiple tasks simultaneously with limited supervision
• High level phone skills

Required Experience

• Must have experience working with internal and external teams
• Must have computer knowledge - (I.E. Excel, Microsoft etc)
• Must have knowledgeof order entry