Summary:
Rogers is seeking a Patient Advocate who responds to patient-facing inquiries within Rogers Behavioral Health System wide. The Patient Advocate position is a hybrid position working 2 days from your home office and the other 3 days will be working at one of our SE Wisconsin locations (West Allis, Brown Deer, or Oconomowoc).
The Patient Advocate is responsible for maintaining, developing, and strengthening the patient-provider relationship by actively listening to the patients' needs. The Patient Advocate provides support regarding patient complaints and grievances.
Job Duties & Responsibilities:
- Ensures accurate recording, tracking and completeness of reported incidents.
- Collaborates with other departments to direct patient complaints, grievances, and risk issues.
- Conduct routine audit and monitoring of patient incident and advocacy activities across all Rogers sites and levels of care.
- Interview and/or collaborate with care teams and staff.
- Lead discussions arounds applicable regulations, standards, and/or Rogers polices.
- Prepare written summaries, findings reports, and management action plans.
- Track and manage action items to ensure timely follow-up and resolution.
- Utilize key metrics and reporting tools for tracking, trending, and optimal decision making.
- Collaborate with stakeholders to help ensure there is a mechanism in place for correcting instances which pose safety or other risks to patients or the organization as a whole.
- Promote a team atmosphere by treating individuals with respect and honesty and by using direct communication and active listening skills.
Education/Training Requirements:
- Bachelor’s degree in healthcare, nursing, social services, business, or related field required.
- Minimum of 4 years’ experience in a healthcare setting, specifically within a patient safety, patient relations, quality improvement, and/or compliance/risk management role.
- Knowledge of patient incident reporting systems and customer service/service recovery principles.
- General knowledge of hospital clinical and operational practices and procedures to be able to educate and communicate effectively with internal and external customers.
- Excellent communication skills, customer service skills, and professional integrity.
- Proficient in Microsoft applications and Electronic Medical Records.
- Must pass pre-employment background and drug screen.
Benefits:
- Comprehensive benefits package (medical, dental, vision, etc.) for positions of 30 hours or more per week.
- Childcare reimbursement offered for positions of 20 hours or more per week.
- Gainshare bonus based on company goals.
- 401k with matching contribution that is fully vested from day 1.
- Loan relief, tuition reimbursement and scholarship opportunities.
ABOUT ROGERS BEHAVIORAL HEALTH
Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care. Rogers offers evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. Backed by more than a century of experience, Rogers is leading the way on measurement-based care and use of clinical outcomes. Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin. Rogers also offers outpatient services in a growing network of communities across the U.S.
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The System also includes Rogers Behavioral Health Foundation , which supports patient care, programs, and research; and Rogers InHealth , an initiative that works to eliminate the stigma of mental health challenges. For more information, visit rogersbh.org .
EOE/MFDV
Equal Employment Opportunity and Affirmative Action – Rogers Behavioral Health (rogersbh.org)
Required Skills
Required Experience