Rogers Behavioral Health, the area's leader in behavioral health services, is looking for a 1.0 FTE (40 hours/week) Patient Access Specialist to join our Oconomowoc location on Day shift.

Patient Access Specialists are the first point of contact for patients, family members, and other members of the community seeking access to and information regarding life-changing care. Gain career experience to develop and progress with a nationally recognized behavioral health leader.

Key responsibilities for this position will include (but are not limited to):

• In a call center environment, evaluate incoming telephone and website inquiries for patients and/or their representative to seek treatment from Rogers
• Describe levels of care within Rogers to potential patients and/or their representative
• Explain insurance coverage to patients during pre-admissions process and answer related questions
• Assist in coordination of admissions with patients and/or their representative to include admissions information, directions, and information about the program they will be entering

REQUIREMENTS:

• High school diploma (Bachelor’s degree preferred)

PREFERRED JOB SKILL KNOWLEDGE:

• Minimum of two years of hospitality and customer service experience
• Experience and proficiency with various technology outlets, including computer, software programs and sophisticated phone system

Department is staffed 7 days a week, including holidays

Weekend and holiday rotation is required

Shift differential for nights, weekends and holidays

BENEFITS:  

• Comprehensive benefits package (medical, dental, vision, etc.) for positions of 30 hours or more per week.  
• Childcare reimbursement offered for positions of 20 hours or more per week.   
• Gainshare bonus based on company goals.  
• 401k with matching contribution that is fully vested from day 1. 
• Loan relief, tuition reimbursement and scholarship opportunities.

ABOUT ROGERS BEHAVIORAL HEALTH  

Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care. Rogers offers evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. Backed by more than a century of experience, Rogers is leading the way on measurement-based care and use of clinical outcomes.   

Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin. Rogers also offers outpatient services in a growing network of communities across the U.S.  

The System also includes Rogers Behavioral Health Foundation, which supports patient care, programs, and research; and Rogers In Health, an initiative that works to eliminate the stigma of mental health challenges. For more information, visit rogersbh.org. 

To apply, please visit rogersbh.org/careers and complete an online application. 

EOE/MFDV 

Required Skills Required Experience