Summary :
The Intake Specialist serves as a patient advocate and allows access to life changing care for members of the community. Intake Specialists work within a collaborative team including physicians, providers, other intake specialists and many other members of a multidisciplinary team.
Job Duties and Responsibilities:
- Evaluate incoming telephone inquiries to determine needs and offer a screening.
- Contact referents and/or family members to determine their perspectives of the patient’s needs.
- Understand how to use Rogers Behavioral Health (RBH)contracted insurance provider listing when making decisions regarding admissions of potential patient.
- General knowledge of HIPAA and Emergency Medical Treatment and Active Labor Act (EMTALA) and how it related to admissions.
- Knowledge of all Rogers programs and services and the ability to explain to patients/families/referents.
- Demonstrate clear, accurate and timely use of case notes.
- Interview patients and/or responsible representatives to obtain demographic and insurance information.
- Comply with needed metric collection to facilitate continuous improvement.
- Recognize cases that require involvement of Rogers outreach services or that provide an opportunity for outreach services. Cases referred by a Rogers’ physician for outpatient treatment should be given to outreach for referrals.
- Explain insurance coverage to patients during the admission process and answer related questions.
- Involve the Manager in cases that require special attention due to the complex nature of the case.
- Ability to communicate and coordinate transfer to and from Rogers.
- Develop working relationships with physicians to ensure an open line of communication regarding patients care, utilization of insurance benefits and criteria for authorization by third-party payers.
- Communicate with members of the multi-disciplinary team, as needed, regarding documentation and clinical criteria to assist with reimbursement and third-party reviews and treatment issues.
- Register patients in the Cerner system.
- Coordinate admission with patient and/or responsible representative to include admission information, directions, and information about the program they will be entering.
Requirements:
- High School Diploma required; bachelor’s degree preferred in human services. Minimum of 2 years’ experience in a health care setting, HIM, admissions, or billing preferred. Customer service experience required.
- Valid driver license preferred, and must be granted insurable status by the Rogers Memorial Hospital insurance policy.
- Must pass pre-employment background and drug screen
- Must be fully vaccinated for COVID unless approved for a medical or religious exemption
Benefits:
- Comprehensive benefits package (medical, dental, vision, etc.) for positions of 30 hours or more per week.
- Childcare reimbursement offered for positions of 20 hours or more per week.
- Gainshare bonus based on company goals.
- 401k with matching contribution that is fully vested from day 1.
- Loan relief, tuition reimbursement and scholarship opportunities.
ABOUT ROGERS BEHAVIORAL HEALTH
Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care. Rogers offers evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. Backed by more than a century of experience, Rogers is leading the way on measurement-based care and use of clinical outcomes. Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin. Rogers also offers outpatient services in a growing network of communities across the U.S.
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The System also includes Rogers Behavioral Health Foundation , which supports patient care, programs, and research; and Rogers InHealth , an initiative that works to eliminate the stigma of mental health challenges.
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For more information, visit rogersbh.org .
EOE/MFDV
Equal Employment Opportunity and Affirmative Action – Rogers Behavioral Health (rogersbh.org)
Required Skills
Required Experience