Job Description

Responsibilities:

· Greet customers immediately in a professional and friendly manner.

· Work directly with walk-in and telephone customers to help determine and supply them with parts and accessories.

· Point out any sales, specials, or new merchandise to customers.

· Accept cash and credit card payments for merchandise purchases. Keep cash register accurate.

· Conduct or participate in periodic physical inventory of all merchandise (counts, reports, etc.)

· Ensure merchandise displays are stocked, clean, and appealing to customers.

· Maintain updated customer mailing lists.

· Become familiar and efficient with all phases of the computer system required for P&A management.

· Interface with Service Technicians and ensure their Parts and Accessories (P&A) needs are being met.

· Assist service technicians in determining parts and accessories requirements for individual jobs.

· Recommend related parts which may be required for a job.

· Take service technicians’ orders for parts and fill them as quickly as possible.

· Supply cost of parts information on repair orders.

· Update inventory control system and parts catalogue.

· Receive and log merchandise into inventory.

· Notify service personnel when special parts or back-ordered parts are received.

· Maintain cleanliness of P&A department and keep inventory neatly stacked and orderly.

· Supply parts information on repair orders to Service Manager

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Requirements:

· Passion for people and Harley-Davidson brand

· Knowledge of and experience with servicing of motorcycles, and other products sold by the dealership, or the demonstrated ability to quickly learn.

· Solid understanding of motorcycle front end, suspension, and engine components

· Experience with Point-of-Sale and computerized inventory systems or the ability to learn new technology

· Friendly, outgoing personality

· Skilled at thinking creatively and mechanically in order to determine how to execute the artistic work requested by the customer

· Ability to understand and communicate customer needs to techs

Estimated annual salary $45K

Additional Information

All your information will be kept confidential according to EEO guidelines.