Customer Service Representative (Part-Time)
Job Description
The Press Democrat is seeking a part-time Customer Service Representative to join our circulation team. The Customer Service Representative is responsible for retaining and obtaining subscribers. Serves customers by providing product and service information, resolving print, digital, service, billing issues and questions. This position will handle all customer service and carrier related needs and requirements according to established policy and procedures. Must be available to work a flexible schedule, including weekends and holidays.
RESPONSIBILITIES:
QUALIFICATIONS:
College degree or equivalent experience in sales and/or customer service.
Knowledge of call center procedures (inbound and outbound).
Experience related to the functions of a newspaper circulation department or call center operation preferred.
Experience related to the functions of Newscycle/Naviga business system a plus.
Individual must have strong computer application skills with the ability to quickly learn and apply new applications.
Should be thoroughly familiar with business software such as, Excel, Word and Outlook.
Should be comfortable with multi line phone system.
Spanish speaking skills a plus.
Sonoma Media Investments (SMI) is an independent, privately-owned multimedia company based in Santa Rosa. Formed in 2012 by a consortium of local investors who recognize the value of quality local journalism, SMI is home to the most-read publications and websites in the affluent Sonoma Valley, north of San Francisco.
Each week, seven out of ten North Bay adults – more than 376,000 in total – engage with the many SMI publications and their corresponding websites, including: The Pulitzer Prize-winning Press Democrat (the flagship daily), The Sonoma Index-Tribune, Petaluma Argus-Courier, The North Bay Business Journal, Sonoma Magazine and La Prensa Sonoma (the region’s premier Spanish-language newspaper and website).
Any job offer is conditional upon satisfactorily completing a pre-employment background investigation.
TO BE CONSIDERED, PLEASE COMPLETE AN APPLICATION ON OUR CAREER PAGE AT WWW.SONOMAMEDIAINVESTMENTS.COM/JOBS.
COVID-19 VACCINE REQUIREMENT: SMI is committed to creating a safe work environment for all employees, independent contractors, vendors and guests. All employees are required to submit proof of a COVID-19 vaccine and be subject to booster shots as recommended by the CDC. Medical reasons for not being vaccinated and religious objections will be carefully reviewed to determine if an accommodation can be made.
SONOMA MEDIA INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER