Job Description

ABOUT US

SINCE 1981, SOONER ANSWER SERVICE HAS BEEN PROVIDING THE ABSOLUTE BEST IN LIVE ANSWERING SERVICES TO THE OKLAHOMA MEDICAL AND PROFESSIONAL COMMUNITIES. WE ARE AMONG THE FASTEST GROWING CALL CENTERS. WE PROVIDE QUALITY ANSWERING SERVICE FROM ROUTINE CALLS TO EXTREME EMERGENCIES 24 HOURS A DAY/365 DAYS A YEAR. WHAT SETS US APART FROM OUR COMPETITORS IS THE LEVEL OF SERVICE WE PROVIDE – WITH FRIENDLY, COURTEOUS AND PROFESSIONAL OPERATORS AVAILABLE 24 HOURS A DAY. EVERYBODY KNOWS THAT FRIENDLY CUSTOMER SERVICE IS INTEGRAL TO ANY BUSINESS, AND WITH SOONER ANSWER SERVICE, THAT’S EXACTLY WHAT THE CUSTOMERS AND CLIENTS WILL RECEIVE.

COMMON TASKS AND ACTIVITIES

• OPERATE TELEPHONE SYSTEM TO ADVANCE AND COMPLETE CONNECTIONS

• PERFORM CLERICAL DUTIES

• UNDERSTANDING MEDICAL TERMINOLOGY

• ENTERING MESSAGES AND NOTES INTO OUR SYSTEM.

• DEMONSTRATING FRIENDLY/PROFESSIONAL DEMEANOR TOWARDS COWORKERS, CLIENTS, AND CALLERS

• OTHER DUTIES AND RESPONSIBILITIES MAY BE ASSIGNED BY SUPERVISOR

QUALIFICATIONS

• HIGH SCHOOL DIPLOMA/GED

• PREFERRED MINIMUM 1 YEAR CUSTOMER SERVICE EXPERIENCE

• CUSTOMER/PERSONAL SERVICE AND SOCIAL PERCEPTIVENESS: KNOWLEDGE FOR PROVIDING CUSTOMER REQUIREMENTS AND MEETING QUALITY STANDARDS FOR SERVICES

• COMMUNICATIONS: INCLUDES ALTERNATIVE WAYS TO INFORM VIA WRITTEN OR ORAL

• ABILITY TO WORK IN A FAST PACED ENVIRONMENT

• ABILITY TO HANDLE LARGE CALL VOLUME

• ABILITY TO MEET EMPLOYER’S ATTENDANCE POLICY

• ABILITY TO WORK WEEKEND AND HOLIDAYS

• ACTIVE LISTENING, CRITICAL THINKING AND READING COMPREHENSION

• ABILITY TO ADHERE TO COMPANY POLICIES AND PROCEDURES

• ABILITY TO WORK INDIVIDUALLY OR IN A TEAM ENVIRONMENT

• MUST TYPE 45 PER MINUTES.

IF YOU'RE INTERESTED IN WORKING FULL TIME ON OUR TEAM OF TELEPHONE OPERATORS IN THIS FUN, PROFESSIONAL, FAST PACED ENVIRONMENT APPLY AT 501 W. EDMOND RD EDMOND, OK 73003 MON-THURS 12PM-4PM.

THANK YOU,

SOONER ANSWER SERVICE