ABOUT SOOTCHY

Sootchy Inc. is a fast growing fintech startup with a passion for solving one of the country's most challenging problems: student loan debt. We started with the idea that all children should benefit from higher education, without the crippling debt that comes with student loans. Using AI enhanced financial planning, the power of community, and tax efficient incentives, we're on a mission to remove the need for student loans. 

Using advanced technology, we have created an easy way for students and families to save for higher education. Our quest is to eradicate the $1.5 trillion in existing student loan debt as well as help all 74 million Americans under the age of 19 afford a college education without the burden of student loans. Our team members are motivated individuals that help each other do extraordinary things every day. We are experts in our field, but active learners. We are highly collaborative and move fast on executing ideas. Through our work, we aim to have a positive impact on the world. 

JOB DESCRIPTION:

The Customer Service Representative is responsible for providing prompt, professional, accurate and courteous service to inquiries received involving Sootchy. This is a remote, part-time position (20 hours/week) Monday - Friday. It may be necessary, given the business need, to work occasional overtime. 

Responsibilities include: 

• Research, resolve, and communicate solutions for Sootchy inquiries 
• Communicate to customers over the website, phone, email, online chat or social media to resolve their questions or concerns 
• Learn about Sootchy's product to efficiently resolve customer inquiries on first contact 
• Document issues, resolutions, and follow-up actions
• Collect, summarize, and report feedback to improve the customer experience

The successful candidate for this role will:

• Be solutions- and customer-oriented
• Be confident with technical applications 
• Be a clear communicator, written & verbal 
• Be a critical thinker, geared towards problem solving

QUALIFICATIONS:

 What does it take to be considered?

• High school degree, GED, or equivalent work experience. 
• One year call-center experience
• Ability to answer customer emails and telephone calls in a professional and courteous manner. 
• Strong computer skills and strong data-entry/keyboard skills.
• Fluency in written and spoken English. Bi-Lingual is a plus! 
• Expertise in Microsoft Office (PowerPoint, Word and Excel).