Benefits:

401(k)

Flexible schedule

Training & development

Benefits/Perks

Flexible schedule

Ongoing training

Retirement program* (to eligible employees)

Job Summary

Hongwei Medical Group is a TCM (Traditional Chinese Medicine) clinic and our services include acupuncture, cupping, and therapeutic deep tissue massage (tui na). Our website is https://www.hongweimedicalgroup.com/

We are seeking a friendly and service-oriented Medical Front Desk Representative to join the team at our clinic. As a Front Desk Representative, you will be the first point of contact for our clients. You will greet customers as they arrive, book appointments, answer phone calls, and collect payment information. The ideal candidate has a cheerful disposition, excellent communication, and computer skills, and is capable of multitasking.

Responsibilities

Greets customers as they arrive and provide an excellent customer experience

Answers phone calls and schedule appointments

Accurately takes and delivers messages

Assists clients with paperwork, including consent forms

Maintains a clean and orderly reception environment

Provides general customer service and attend to the needs of customers throughout their services

Accepts and signs for packages

Uses a variety of computer applications, such as database management and word processing

Cleans and sanitizes patient rooms

Restocks carts with medical supplies

Washes cups

• The company reserves the right to add or change duties at any time

Qualifications

Education: High school diploma or higher

Experience: At least one year of job-related experience in a medical field is preferred

Skills

Must be able to speak Mandarin

Excellent verbal and written communication skills with a commitment to customer service

Strong work ethic and positive attitude

Familiar with computers and scheduling software

Excellent multi-tasking skills

Critical thinking

Active listening

Organizational skills

Time management