Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today! Responsibilities: • Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved • Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available • Manage inbound calls related to insurance policy concerns, customer complaints, and general queries • Maintain a record of customer interactions and follow up on their experience with our organization • Demonstrate accuracy in processing client policy modifications based on the data given Qualifications: • Must have high school diploma or GED equivalent • Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems • A general understanding of insurance policies and schedules is preferred • Display strong communication skills, active listening skills, and personal skills • Previous customer service experience required for this position Compensation: $16 - $18 hourly

•