Benefits:

401(k)

401(k) matching

Bonus based on performance

Paid time off

Job Summary

We are seeking an experienced Healthcare Coordinators Manager to join our team. In this role, you will oversee our patient coordinator's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity.

Responsibilities

Hire, train, and manage call center employees capable of providing excellent customer service.

Oversee call center operations, making improvements to telephone skills and other procedures.

Create goals and objectives for the call center and document performance using key performance indicators.

Develop and implement policies and procedures that maximize productivity

Prepare and present reports on call center statistics to upper management

Qualifications

The college experience is required

Valid Certified Call Center Manager (e.g. CCCM) certification is preferred

Previous experience as a call center manager or in a similar managerial position

Strong grasp of customer service metrics and key performance indicators in a call center setting

Knowledge of budgeting, reporting, and basic financial analysis concepts

Highly skilled in Microsoft Office, Google G-Suites, CRM software

Excellent verbal, written, and interpersonal communication skills