Job Description

DO YOU HAVE A PASSION FOR MAKING A DIFFERENCE IN THE LIVES OF FAMILIES?

IF SO, WE WOULD LOVE TO HAVE YOU AS PART OF THE SCCS TEAM!

The CLIENT CARE TEAM SPECIALIST (CCT) will coordinate the overall care and transition of clients within our programs or to a community partner should it be necessary. This includes the referral and intake process to coordinating services for active clients. By centralizing this coordination, we are able to eliminate the risk of clients being overlooked, experiencing unnecessary delays, or receiving inadequate services. The Client Care Coordinator must be able to offer a level of sophisticated centralized oversight between programs, other SCCS teams, and outside agencies.

JOB DUTIES & RESPONSIBILITIES:

1. Track clients with whatever is needed communication to make sure there is a secure “hand-off” between programs, when clients transition from one program to another, whether within SCCS or not. Because this is a type of non-billable case management service it will not be done by a clinician, but by the Client Care Coordinator, demonstrating our dedication to being good fiscal stewards of County funds.
2. During the referral process, identifying clients with recent crisis events and prompting linkages to higher-level care.
3. Process referral requests from the different departments of the County of San Bernardino, unified school districts, and self-referrals.
4. Identify appropriate SCCS programs based on triage results during the referral process.
5. Identifying clients at risk of losing their MediCal status and prompting assistance to ensure the family maintains active MediCal whenever possible.
6. Perform data entry into EHR and update information as needed.
7. Answer phones and direct calls to the appropriate persons or services.
8. Resolve client inquiries and complaints.
9. Answer phone calls and emails of prospective patients and assist in coordinating care in a polite and timely manner.
10. Assist patients in making new appointments and adjusting existing appointments
11. Manage the schedules of staff and resolve scheduling conflicts as they occur.
12. Performs other related duties as required and assigned.

EDUCATION/EXPERIENCE

• High school diploma or equivalent.
• Office administration experience.
• Office Operation experience.
• Experience with managing Medi-Cal billing preferred.
• Excellent working knowledge of MyEvolv HER preferred.

LICENSURE, REGISTRATION, CERTIFICATION

• Valid CA driver’s license and proof of automobile insurance.
• Completion of CPR/First Aid certification within the first thirty (30) days of employment.

KNOWLEDGE, SKILLS & ABILITIES:

• Bilingual in Spanish is required.
• Must be proficient with Microsoft Word, Excel, and Microsoft Outlook.
• Must be able to communicate clearly, both verbally and in writing.
• Must be able to author and produce their own emails, letters, reports, and other documents in a professional manner. That is, documents and correspondence should be relatively free of grammar and spelling errors.
• Ability to interact professionally and effectively with all levels of employees within the organization, including peers, co-workers, and supervisors.
• Must be detail-oriented and have the ability to complete documentation in a timely manner.
• Excellent time management, organizational, and follow-through skills.
• Ability to appear to work every day and on time. Must have reliable transportation as travel up to 2 hours between office locations and within the community is required.
• Ability to follow directions from a supervisor.
• Ability to understand and follow posted, printed, and/or electronic work rules and procedures.
• Ability to accept constructive criticism in a respectful, open, and interactive manner.
• Must have the ability to perform efficiently and effectively with multiple interruptions.

LOOKING TO MAKE A DIFFERENCE? … PLEASE APPLY!

Company Description

Founded in 1984, South Coast Community Services (SCCS) set out to take a leadership role in filling a critical role in the safety net of our communities. SCCS saw a significant and under-met need to provide shelter, care, therapy, and essential support services for those who are too often left behind: abused, neglected, and underprivileged children and youth. Over the intervening 30+ years, SCCS has grown and expanded to provide a wide variety of services in homes, in clinics, and in community settings to people from all walks of life who "sometimes need a little help". ​​SCCS is an Equal Opportunity Employer. For general information or questions on how to apply, please call us at 877-527-7227.