Resident Service Coordinator
The Service Coordinator (SC) is a service facilitator to residents with emphasis being placed on those who are frail and at-risk. They may provide: limited or general case management; information and referral; plan educational programs and coordinate volunteer opportunities. The SC links with supportive resources, outside service agencies and negotiates services as needed. The SC educates residents on available services and develops a network of contacts with service providers and agencies for resident referrals. The SC monitors the provision of services to residents. The SC works in conjunction with the housing manager(s) and other management staff of the facility to empower residents to age in place and remain as independent and self-reliant as possible. The SC works directly with residents, property managers and service providers at his/her property. A high percentage of the duties of this position are virtual (online); this includes supervision, clocking in/out, orientation, training, meetings and documentation.
Conducts intakes and assessments of residents to determine needs or services. Maintains resident’s files in accordance with HUD guidelines and grant compliance;
Assists and educates residents and families of the services which may be necessary to maintain independent living with supports;
Plans, coordinates and promotes wellness educational activities for all residents; Brings wellness/preventive health screenings and clinics into the project, along with speakers on all medical and legal issues of importance to the elderly
Assists residents in strengthening/ building informal support networks among themselves and with family members;
Acts as a liaison between community agencies, service providers, family and residents;
Works as a team member with facility manager and other housing management staff in serving residents/clients;
Encourages/ and empowers residents to be proactive in meeting their social, psychological and physical needs;
Facilitates meeting of needs when necessary, but avoids the creation of unhealthy dependence;
Uses the least restrictive intervention necessary to alleviate a problem situation;
Is familiar with, the resident lease and property house rules. Informs Site Manager of any noted lease violation.May assist residents or coordinate training for residents in understanding lease and tenancy obligations;
Does not perform any duties or functions that are duly assigned to management or are associated with management responsibilities.
A Bachelor of Social Work or degree in Gerontology, Psychology or Counseling is preferable or appropriate work experience is acceptable.
Two to three years’ experience in social service delivery with senior citizens and non elderly disabled. Some supervisory or management experience may be desirable.
Demonstrated ability to advocate, organize, problem-solve and provide results for the elderly and disabled served.
Intermediate level knowledge of technology to include confidence in accessing a computer with Microsoft Windows, Microsoft Outlook (email), Word (document creation), Excel (basic spreadsheet data entry),ability to complete time cards online, attend online meetings and complete required on-line training.
Demonstrated working knowledge of community services in the region with particular knowledge of the services that are provided for the population living within the facility
Proven experience in service management or facilitation, including organizing, problem- solving and advocating
Trained in the aging process, elder services, disability services, drug, alcohol and medication abuse and mental health issues
Knowledge of eligibility for applications procedures of federal and state entitlement programs
Knowledge of legal liability issues related to providing service coordination
Good communication, writing, problem solving and organizational skills in addition to strong advocacy capabilities.
Position Work Environment:
Work environment is in a housing community; supervision and job support is 100% virtual so the employee must be able to work independently, autonomously and as an extended part of a team. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The noise level in the work environment is usually moderate.