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Students Accounts Manager

Southern California University of Health Sciences

Students Accounts Manager

Whittier, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Are You Looking to Make a World of Difference? With over 100 years in healthcare education, Southern California University of Health Sciences (SCU) is evolving both education and healthcare through its vibrant campus culture and integrative philosophy. Our holistic approach to caring permeates everything we do. Consider a career at SCU as a Students Accounts Manager and help us in making a world of difference! This position effectively operates as the University Bursar and reports to the Asst. Vice President for Accounting. This position is responsible for the overall operations of student financial services, billing and receivables, and cashiering functions, as well as providing leadership, vision, planning and direction for the Student Accounts department. The Student Accounts Manager oversees supervision of the Student Accounts staff, including but not limited to allocation of duties, training, and problem resolution; evaluates performance and makes recommendations for personnel actions; and ensures staff are familiar with office policies and procedures and establishes internal control procedures and safeguards university resources in accordance with policies and regulations. The Student Accounts Manager will be a collaborative, strategic, forward-looking thinker and doer who demonstrates integrity, confidentiality and attention to detail and accuracy. There is a possibility this position could be remote for the right candidate.

    SALARY RANGE: $65,000 TO $70,000

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    Core duties and responsibilities include the following. Other duties may be assigned.

    • Oversees the overall operations of student financial services, billing and receivables, and cashiering functions of the university to ensure outstanding customer service to SCU students;
    • Provides direction and leadership and ensures compliance with university, state, and federal regulations and standard operating procedures;
    • Establishes and implements short and long range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement;
    • Recommends and participates in the development of university policies and procedures; may serve on university planning and policy-making committees;
    • Ensures department is meeting a high level of customer service standards;
    • Responsible for reviewing and updating all standard operating policies and procedures for the Student Accounts department;
    • Supervises Student Accounts staff;
    • Work with and resolve escalated student situations in a calm and courteous manner;
    • Provides training for and support to Student Accounts staff members;
    • Oversees Accounts Receivable for all SCU programs;
    • Participates in leadership meetings when invited;
    • Responsible for maintaining the J1 AR module;
    • Responsible for processes related to billing tuition and fees, and collecting payments;
    • Responsible for providing weekly snapshot of student AR and other reports as deemed necessary;
    • Communicates clearly and cooperatively with other student facing departments as needed to ensure a seemless experience for students;
    • Assists in creating communications to students and/or campus as needed;
    • Responsible for the annual processing of 1098-T statements for the university;
    • Assists with process improvement with systems, departments or students;
    • Works with Collection agency-regarding accounts in collection;\
    • Develops and communicates student financial information to various audiences through multiple mediums.
    • Monitors Student Accounts website pages to make sure it is accurate and current;
    • Performs other special projects as assigned.

    Learn more about how SCU is Making a World of Difference!

    REQUIREMENTS

    ATTENDANCE:

    • Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.

    COMPETENCIES:

    To perform the job successfully, an individual should demonstrate the following competencies:

    • Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
    • Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
    • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
    • Project Management - Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
    • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
    • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
    • External Working Relationships Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.
    • Change Management - Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
    • Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
    • Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
    • Business Acumen - Aligns work with strategic goals.
    • Business Necessity The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances, goals, personnel, work processes, technology, and customer demands.
    • Safety and Security All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

    Therefore, it may become necessary to make modifications to how business is conducted and work is accomplished, with minimal or no advance notice to employees. Accordingly the employee must be capable of adapting, with minimal or no advance notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.

    SUPERVISORY RESPONSIBILITIES:

    Directly supervises two employees in the Student Accounts department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include planning, assigning, and directing work. This position collaborates with the Assistant Vice President for Accounting on: interviewing, hiring, training employees performance appraisals, rewarding and disciplining employees; addressing complaints and resolving problems.

    QUALIFICATIONS:

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    EDUCATION AND/OR EXPERIENCE:

    Mandatory Requirements

    • Bachelor's degree (B.A.) from four-year college or university
    • Five to seven years of progressively responsible experience
    • Three to five years supervisory experience

    Preferred Requirements

    • Five to seven years working in higher education as a bursar or similar role

    COMPUTER SKILLS:

    To perform this job successfully, an individual should have knowledge of Internet Software; Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook); Presentation software (PowerPoint); 10-key by Touch; Reporting software; Enterprise Database software system; and Jenzabar (CX).

    OTHER SKILL, ABILITIES, AND QUALIFICATIONS:

    Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Excellent Communication Skills, Customer Service and Analytical skills.

    PHYSICAL DEMANDS:

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is frequently required to sit; and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and taste or smell.

    The employee must occasionally lift and/or move up to 25 pounds.

    WORK ENVIRONMENT:

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this job, the employee is occasionally exposed to outside weather conditions.

    The noise level in the work environment is usually moderate.

    EXPECTATIONS OF SCU EMPLOYEES

    The SCU Presidents Cabinet has identified a set of values and attributes that are bare minimums

    for employment, those that are core to who we are as a university, and values to which we aspire.

    Further identified are qualities and attributes desirable for employees in general, and senior

    leadership specifically. This is in harmony with principles found in The Advantage, by Patrick

    Lencioni.

    SCU CORE VALUES:

    1. Integrative Health: We teach, learn, collaborate, and lead by creating an open environment for multiple disciplines and professionals to bring their shared and unique skills together for the benefit of patients and students.

    2. Evidence-based Practice: We value a culture of inquiry, assessment, research, scholarship, and judicious use of current best evidence to inform our decisions and work.

    3. Health Equity: We value people equally. We strive to educate graduates that are prepared to improve individual and community health.

    4. Inclusivity: We welcome everyone regardless of age, race, ethnicity, class, religion, gender, gender express, sexual orientation, disability, or any other similar or protected status. We believe inclusivity leads to more diversity in our reasoning, better represenatitiveness in our conclusions, more ingenuity in our problem solving, and greater equity in our care.

    BENEFITS

    • Salary Range: $65,000 to $70,000
    • Twelve yep TWELVE paid holidays per year
    • E.V. Charging Stations*
    • Free Employee Parking
    • 15% off Logo Merchandise at Campus Store (www.shopscu.com)
    • On-Site Chiropractic Treatment: Minimal Charge for Employee and Family**
    • On-Site Acupuncture Treatment: Minimal Charge for Employee and Family**
    • On-site World Class Human Performance Training at only $39/month for unlimited sessions OR complementary use of the Universitys student managed weight/exercise facility
    • On-Site 1400 sq. ft. Yoga Studio with access to our tranquil herbal garden
    • 10 paid sick days per year
    • 2 to 4 weeks of rolling vacation accrual
    • An active culture calendar including: team happy hours__, lunch & learns, enrichment events, and more.
    • Employer sponsored 401(A) Retirement Plan with optional 403(B)
    • Medical Benefits: 5+ plans to choose from with 1 plan free (employee only)
    • Dental Benefits: 2 plans to choose from with 1 plan free (employee only)
    • Vision Benefits: Complementary insurance through VSP (employee only)
    • Life Insurance: 1x Annual Salary
    • Additional Voluntary Benefits including: Pet Insurance, Flexible Spending Accounts, Accident Indemnity, Cancer Care, and more. _ _

    *Fees apply when charging vehicle.

    **Co-Pays may be applicable depending on insurance

    _ These hours do not roll over at the end of the year and cannot be banked._

    _ Accrual rate and maximum hour cap depend on the position held by the individual and the amount of time said individual has been employed by the University (3.08, 4.62, or 6.15 hours/pay period)._

    __ Happy Hour events are only authorized by individual area Vice-Presidents and the University President. If held, attendance is never mandatory. Non-alcoholic beverages as well as food are always provided.

    _ These voluntary benefits are made possible through SCUs relationship with both ADP and Aflac; as such, SCU is not responsible for program or claim administration._