Job Description

CUSTOMER SERVICE REPRESENTATIVE (CALL CENTER) - MT. PLEASANT, SC

Are you interested in joining a rapidly-growing, dynamic Pharmacy Benefit Management company working in a full-plate plus environment?SOUTHERN SCRIPTSis growing and looking for incredible talent!SOUTHERN SCRIPTSprovides comprehensive pharmacy benefit management services and healthcare plans for employers. We offer a Prescription Benefit Management option that restores balance between the need for sound prescription management strategies and meeting the health needs of a company's employees and their families.

Currently, we are experiencing accelerated growth in a rapidly changing industry. There's never been a better time to join our team. We are seeking motivated, coachable, self-driven individuals that possess a servant leadership philosophy and are looking for long term positions atSOUTHERN SCRIPTS.

SEARCHING FOR FULL-TIME POSITIONS.

SHIFTS BETWEEN 6:00AM 10:00PM, 7 DAYS A WEEK (MONDAY SUNDAY)

WHEN APPLYING, PLEASE DETAIL WHAT HOURS/DAYS YOU ARE WILLING TO WORK.

PLEASE SHARE YOUR SALARY HISTORY.

CUSTOMER SERVICE REPRESENTATIVE (CALL CENTER) RESPONSIBILITIES:

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

CALL CENTER REPRESENTATIVE REQUIREMENTS:

• High School Diploma or equivalent.
• More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with PBM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision-making skills.
• Adaptability and accountability.

SEARCHING FOR FULL-TIME POSITIONS.

SHIFTS BETWEEN 6:00AM 10:00PM, 7 DAYS A WEEK (MONDAY SUNDAY)

WHEN APPLYING, PLEASE DETAIL WHAT HOURS/DAYS YOU ARE WILLING TO WORK.

PLEASE SHARE YOUR SALARY HISTORY.

Southern Scripts, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Southern Scripts, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Southern Scripts, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. EOE M/F/D/V