Ballard Spahr LLP has a new opportunity available in our New York office for an experienced Information Technology Support Specialist. Our Specialist will be responsible for the daily support and maintenance of Ballard Spahr office-based technology, including all conference room, collaboration room and desktop-based communication technologies. The selected individual will provide support for desktop and laptop computers, thin clients and mobile devices as well as support on voice- and video-based applications and services. This position requires daily onsite support.

Our Specialist will:

• Manage and support conference room technology that is deployed firmwide.
• Provide ongoing support for all video conferencing services as well as coordinate A/V logistics and setting up audio visual equipment and conference rooms in accordance with scheduled events.
• Manage, maintain and support all office-based technology including but not limited to desktop-based hardware, mobile devices (Android, Apple), printer and copiers.
• Support Windows and Apple based laptops, local wired and wireless network support and troubleshooting.
• Maintain and track technology service requests via the Firm’s tracking and support system as well as inventory of all office-based technology including A/V and desktop equipment in each office.
• Resolve, escalate, document and follow up on user-related outages and incidents.

Required Skills

The ideal candidate will possess excellent organizational, interpersonal and communication skills, and have the ability to multitask without loss of efficiency or accuracy. Exercise independent judgement to identify solutions to challenges as they arise and make sound decisions. Must be able to work beyond the standard scheduled hours, as needed.

Required Experience

Bachelor’s degree in a technology-related field of study and/or relevant Audio/Visual and Collaboration solution support experience and a thorough understanding of desktop and mobile computer hardware and network technologies. Previous experience working in a law firm or professional services environment and a Bachelor’s degree in a technology-related field of study preferred.

Ballard Spahr offers an excellent benefits package which includes medical, fertility benefits, travel and lodging expenses, prescription drug, dental and vision coverage; life insurance, short and long-term disability; 401(k) retirement savings plan with a firm contribution and match; generous paid time off program; health care and dependent care flexible spending accounts, and a health savings account; paid parental leave, firm subsidized emergency child and elder care services; family and medical leave; employee assistance program; and a pre-tax transportation program. Time worked in excess of 40 hours per week will be paid at time and one-half of the hourly rate. The salary range for this position is from $80,000 - $85,000 depending upon experience.

Ballard Spahr is committed to increasing diversity in the legal profession and to supporting the communities where we live and work. People from all backgrounds are valued and integrated into every part of the firm. Diverse candidates including women, people of color and members of the LGBTQAI+ community, veterans and individuals with disabilities are encouraged to apply.

The Firm is not accepting resumes from search firms for this position.

Excellent compensation, a comprehensive benefits package and a generous paid time off program is offered. For immediate consideration, please visit our career page https://jobs.silkroad.com/BallardSpahr/Careers and apply online.

Ballard Spahr is an equal opportunity employer committed to fostering a culturally diverse environment. The firm encourages applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, age, national origin, handicap or disability, citizenship, sex, pregnancy, childbirth or related medical condition, sexual orientation, gender identity and expression, transgender status, sex stereotyping, genetic information, ancestry, veteran status or any other category protected by applicable law.

The ideal candidate will possess excellent organizational, interpersonal and communication skills, and have the ability to multitask without loss of efficiency or accuracy. Exercise independent judgement to identify solutions to challenges as they arise and make sound decisions. Must be able to work beyond the standard scheduled hours, as needed.