JOB TITLE
Patient Care Coordinator
REPORTS TO
Office Manager
JOB PURPOSE: The Patient Care Coordinator is responsible for creating a warm and inviting, yet efficient patient experience, in accordance with Southland Physical Therapy’s core values and mission statement. This position requires excellent customer service skills, great attention to detail, superb organizational skills and an ability to fully take ownership of coordinating and managing our schedule. Our practice specializes in providing the highest quality of care in outpatient physical therapy. Our mission is to create the perfect patient experience. Please provide your resume in order to be selected for the interview process.
DUTIES AND RESPONSIBILITIES
- Greet each patient upon entry and exit of the clinic
- Verify insurance
- Manage and request patient authorizations upon expiration
- Schedule/wait list management
- Address patient inquiries and escalate to Office Manager, as necessary
- Maintain front office lobby cleanliness
- Answer all incoming calls and transfer/take messages accordingly
- Collection of copays and billing transactions
- Troubleshoot office equipment issues
- Practice discretion and integrity in all job-related activities
- Uphold standards and regulations set by HIPAA and Southland Physical Therapy
QUALIFICATIONS
- High school diploma required
- 1 year of customer service experience
- Prior scheduling experience, preferred
- Strong interpersonal and communication skills, written and verbal
- Strong organizational skills with the ability to execute and prioritize multiple tasks efficiently
- Attention to detail
- Ability to use multi line phone system with professional phone etiquette
- Minimum typing speed of 50 WPM
WORKING CONDITIONS
- Full time position
- Fast paced office environment with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PAY
$16-$18/hour
PHYSICAL REQUIREMENTS
- Ability to lift up to 20lbs
- Sitting for prolonged periods of time
- Ability to view reports, emails, EMR on computer monitor for prolonged periods of time
*This position can not be performed remotely.