Benefits:

Competitive salary

Employee discounts

Flexible schedule

Job Title: Spa Associate (Front Desk Staff)

Location: Hand & Stone Massage and Facial Spa in Boulder, CO Job Type: Part-Time Compensation: Hourly + Service Discounts + Performance Bonuses

Why You’ll Love Working With Us

We’re a peaceful, client-focused day spa offering massage and facial services in a serene, upscale environment. Our team is passionate about wellness, professionalism, and creating a space where guests feel truly cared for. As a Spa Associate, you’ll be the welcoming face of our spa and a key part of delivering exceptional guest experiences.

What You’ll Do

Greet clients warmly and professionally

Manage phone calls, emails, and online bookings

Schedule appointments to optimize therapist availability

Handle check-ins, check-outs, and payment processing

Maintain a clean, organized front desk and lobby area

Educate guests on services, products, and spa policies

Upsell retail products, spa packages, and gift cards

Meet sales goals for memberships, upgrades, gift cards, and promotions

Resolve client concerns with empathy and professionalism

Support daily operations and team communication

What We’re Looking For

Experience in customer service or front desk roles (spa/wellness preferred)

Strong communication and multitasking skills

Competence in Google Workspace and Microsoft Office

Comfort with scheduling software and basic tech tools

Calm, professional demeanor in a fast-paced environment

Passion for wellness, beauty, and client care

Availability for evenings and weekends

Perks & Benefits

Service and retail discounts

Performance bonuses based on membership sales

Supportive, team-oriented culture

Ongoing training and growth opportunities

Qualifications:

Having a high school diploma or equivalent is required

Must be 18 years old or older

Must be exceptionally organized and have great attention to detail

Must be a strong team player with the ability to work independently with minimal supervision

Ready to bring calm, care, and confidence to every guest experience? Apply today and become part of a spa team that values professionalism, warmth, and wellness.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.