Benefits:
Employee discounts
Free uniforms
Opportunity for advancement
Training & development
Wellness resources
About Heyday
At Heyday, we’re cutting through the noise in the skincare industry to help you discover your healthiest skin, so you can put your best face forward. With locations across the country, we provide personalized facial treatments and everyday skincare guidance from our expert estheticians, along with powerful products that let you feel the difference.
We’ve been named “Best Facial” by New York Magazine, performed over 500,000 facials, tried countless products, and have been collecting valuable skincare data the entire way.
Oh, and the word Heyday... it means the period of your life when you’re at your prime. We believe every day should be your Heyday – we happen to start with skin.
About the Role
We are seeking passionate, service-oriented, positive and hard-working individuals with a passion for skincare and an excitement for our brand. We are a high-growth company looking for individuals who possess grace under fire, a contagious smile, and the desire to make all their interactions a bright moment in someone's day.
What You’ll Do
Provide high-level customer service and hospitality to clients: including in-person, over the phone, and online
Educate clients on current promotions, memberships, packages, and future appointments
Demonstrate product knowledge, assist with re-stocking products, and be able to assist clients with product sales and returns
Assist in daily shop tasks and projects, including sanitizing, cleaning, and general shop maintenance
Maintain a positive attitude and take initiative
Provide support to the Estheticians to ensure a successful check-in and check-out process
Work as a cohesive team with all Heyday staff members to ensure efficiency and camaraderie
Assist with the training and coaching of new hires for the Client Experience Team
Shop cleaning, including treatment rooms, front desk, lobby, retail shelves, office, break rooms and hallways
Complete laundry duties for shop, including the collection of laundry from treatment rooms, washing, drying, and folding
Checks in when arriving at the shop for each shift to review any changes, announcements, or areas of focus.
Maintain the distinct Heyday aesthetic, appearance, atmosphere and culture.
The Ideal Candidate
Must have availability to work FRIDAY, SATURDAY, and SUNDAY (Please do not apply if you cannot work at least 2 of the 3 days each week).
Must be timely and dependable
Must have outstanding customer service and problem-solving skills
Must be confident when recommending memberships, packages, and product
Must have the ability to prioritize and multi-task within a fast-paced environment
Must be comfortable using internet-based systems, programs, and social media
Must be willing to initiate tasks and perform duties without direction
Must have excellent communication skills and be able to work with a wide range of personalities
Must have previous experience in service-based roles where metrics are measured and evaluated
Must have a positive, can-do attitude
Must have a friendly and professional phone and email etiquette
Must have superior organizational skills
Must be able to attend monthly and quarterly meetings both on-site and virtually.
Must have the flexibility to work a non-traditional, part-time schedule including opening hours, closing hours, and shift coverage
Benefits Highlights
At Heyday, we’re committed to the happiness and well-being of our employees and aim to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:
Competitive Hourly Wage
$5 facials
Friends & Family Discount on Services
35% Product Discount
Paid Sick Time
Heyday is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.