Benefits:

Free uniforms

Bonus based on performance

Employee discounts

About Us

Woodhouse Spa Odessa is the city's first upscale day spa, located in downtown Odessa a few steps away from the Odessa Marriott Hotel and Conference Center. Guests are welcomed into the Quiet Room with champagne, wine, or herbal tea before their treatments begin.

Position Summary

You are the first and last impression guests have of the spa. You set the tone for "The Woodhouse Way" from the moment the guests walk in.

Key Responsibilities

Greet guests warmly, check them in, and guide them to the Quiet Room, locker rooms, and amenities

Offer beverages and personal touches, like remembering a guest's favorite drink, birthdays, and anniversaries

Answer phones, book and modify appointments, and recommend services, packages, and enhancements

Process payments, retail, gift cards, and memberships in the POS system

Coordinate with massage therapists and estheticians to keep the schedule on time

Confirm appointments, manage waitlists, and follow up on cancellations

Handle guest concerns with empathy and escalate when needed

Keep reception, retail displays, and refreshment stations tidy and stocked

Support opening and closing, including cash handling and end-of-day reports

Back up the leadership team so daily operations run smoothly

Qualifications

1+ year of customer service experience (spa, hospitality, or retail preferred)

Excellent verbal and written communication

Comfort with booking/POS software, or willingness to learn

Polished appearance and a calm, welcoming presence

Strong multitasking and organization

Reliable, punctual, and available for flexible shifts

Perks

Paid "Woodhouse Way" training

Free uniforms

Discounts on spa services and products

Incentive programs

Modern, newly built facility

Woodhouse Spa is an Equal Opportunity Employer and is a drug-free and smoke-free workplace. This franchise is independently owned and operated.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.