Benefits:

Free food & snacks

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

WOODHOUSE DAY SPA

Spa Coordinator - Keyholder

About Woodhouse Day Spa

Woodhouse Day Spa is a modern luxury day spa dedicated to delivering elevated experiences and exceptional hospitality in a refined, guest-centric environment. Our front desk and hospitality team are the face of our brand — setting the tone for every guest interaction with professionalism, warmth, and expertise.

The Opportunity

We are seeking an experienced, natural leader to join our front desk team as a Spa Keyholder. This role goes beyond front desk basics — you'll serve as Manager on Duty when the Spa Director, Assistant Manager, or Operations Manager are absent or unavailable, resolve guest concerns, and help train the next generation of hospitality talent, all while building toward a management career with Woodhouse.

What You'll Do

Perform all front desk and guest service duties at an advanced level

Serve as Manager on Duty, overseeing appointment flow and daily operations

Resolve guest complaints and escalate when appropriate

Maintain accuracy and accountability in opening and closing procedures, including required reporting and daily register reconciliation

Support new hire training

Recommend services, upgrades, and retail products to guests

What We're Looking For

3-5 years of front desk, guest services, or hospitality/retail experience

Demonstrated leadership or keyholder experience

Strong decision-making and conflict-resolution skills

Flexible availability including evenings and weekends

What Success Looks Like

Averaging $25/hr in retail sales

Achieving a 30% or higher rebooking rate

Confidently managing the floor as Manager on Duty

Mentoring new hospitality hires successfully

What We Offer

Competitive hourly pay plus monthly performance bonuses

5% retail commission with tiered bonus incentives

A defined path toward Assistant Manager and Management GEM roles

Complimentary and discounted spa services

Ongoing leadership training and mentorship

If you're ready to lead from the front desk and grow into spa management, we want to hear from you.

To apply, email your resume to careers@carmel.woodhousespas.com or visit woodhousespas.com/careers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.