Benefits:
Bonus based on performance
Company parties
Competitive salary
Flexible schedule
Free food & snacks
Free uniforms
Wellness resources
Employee discounts
Opportunity for advancement
Paid time off
Training & development
This isn't a front desk job. It's a hospitality and sales career.
At Woodhouse Day Spa, we don't process appointments. We create experiences. When a guest walks through our doors, they're escaping their busy life for a few hours of genuine luxury: a comfy robe, reflexology sandals, a quiet relaxation room, hot cinnamon tea, and a warm neck wrap before their service even begins.
We're a destination spa experience that happens to be in your neighborhood. And we need people who understand the difference.
About This Role
As a Spa Coordinator/Key Holder, you're the first and last impression of our spa. You open and close the building, welcome guests into our world, help them choose the right services, and ensure they leave already thinking about their next visit. When something goes sideways, you handle it. When the team needs direction, you provide it.
This is a leadership position. You'll mentor newer team members, make decisions when managers aren't on-site, and take ownership of the guest experience from parking lot to checkout.
What You'll Actually Do
Open and close the spa, ensuring everything is perfect for guests and the next shift
Welcome guests warmly and guide them through our signature experience (robes, sandals, relaxation room, tea)
Book appointments, recommend services, and help guests find exactly what they need
Suggest enhancements and retail products that genuinely improve the guest experience
Handle guest concerns and complaints with grace, turning problems into loyalty
Support and guide newer front desk team members during your shifts
Keep the front of house running smoothly when management isn't on-site
Compensation & Benefits
$17-20/hour based on experience
5% commission on retail sales when you hit your targets
$5 bonus per enhancement sold (once you hit 10 per month)
Complimentary spa services
Product discounts
Paid training
Clear path to management for high performers
You're a Great Fit If...
You genuinely enjoy making people feel special and taken care of
You see sales as helping people find what they need, not pushing products
You take ownership and solve problems without waiting to be told what to do
You're comfortable leading a shift and supporting less experienced team members
Details matter to you, and you follow through on the little things
You've worked in hospitality, retail, or customer service and want something better
You Might Not Be a Good Fit If:
You think recommending products or services is "pushy"
You prefer working alone without constant guest interaction
You can't work weekends or occasional holidays
Following scripts and protocols feels restrictive to you
You're looking for a quiet desk job where you can zone out
Requirements
2+ years in hospitality, retail, or customer service
Comfortable with point-of-sale systems and handling payments
Polished People Skills: Ability to get along well with coworkers and customers alike
Available for part-time hours including one weekend day (either Saturday or Sunday)
Reliable transportation to our location
Nice to Have (Not Required)
Experience in spa, salon, or wellness industry
Knowledge of skincare products and services
Experience training or mentoring others
How to Apply
Submit your resume to spadirector@carmel.woodhousespas.com
Job Type: Part-Time
Benefits:
Employee discount
Paid time off
Complimentary Spa Services
Uniform Provided
Experience:
Sales: 1 year (Preferred)
OR
Hospitality: 1 year (Preferred)
Ability to Commute:
Carmel, IN 46032 (Required)
Work Location: In person
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.