Job Description

The Spa Manager is responsible for the overall leadership, performance, and guest experience of the spa operation at Faena New York. This role oversees all aspects of spa operations including service quality, team leadership, financial performance, scheduling, retail, and guest satisfaction. The Spa Manager serves as the steward of the spa’s identity—ensuring every experience reflects Faena’s commitment to artistry, wellness, and elevated hospitality.

This is a full-time position with an annual salary of $110,000 per year.

DUTIES AND RESPONSIBILITIES

• Oversee daily spa operations, ensuring seamless service delivery and adherence to brand standards

• Manage scheduling for therapists, attendants, and front desk staff to align with demand and labor targets

• Ensure all treatment rooms, facilities, and guest areas are impeccably maintained and guest-ready

• Partner with Engineering and Housekeeping to address maintenance, cleanliness, and safety issues

• Ensure a consistently exceptional guest journey from booking through post-treatment follow-up

• Personally handle escalated guest concerns and service recovery with discretion and professionalism

• Maintain high service standards across treatments, amenities, and guest interactions

• Collaborate with Guest Relations and Front Office on VIP guests and bespoke wellness experiences

• Recruit, onboard, train, and develop spa team members

• Foster a culture of professionalism, warmth, and accountability

• Conduct performance evaluations, coaching sessions, and corrective action when necessary

• Ensure all therapists maintain required licenses, certifications, and training compliance

• Manage spa revenue, expenses, labor costs, and profitability

• Drive treatment utilization, retail sales, and upselling initiatives

• Monitor KPIs including booking pace, utilization, guest satisfaction, and payroll

• Oversee inventory management for spa products, linens, and supplies

• Partner with leadership on treatment menu development, seasonal offerings, and wellness programming

• Ensure spa offerings align with Faena’s aesthetic, guest demographic, and brand positioning

• Support marketing initiatives, special events, and collaborations tied to wellness

Qualifications

• 5+ years of spa or wellness management experience in a luxury hotel or resort environment

• Strong leadership background managing multidisciplinary teams

• Solid understanding of spa operations, treatments, scheduling, and retail

• Experience managing budgets, forecasting, and performance metrics

• Knowledge of wellness trends, holistic therapies, and luxury service standards

SKILLS

• Calm, confident leadership presence

• Strong operational and financial acumen

• Elevated guest service instincts and emotional intelligence

• Excellent communication, organization, and problem-solving abilities

• Ability to balance luxury experience with operational discipline

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Endure various physical movements throughout the work areas

• Ability to move safely in uneven terrain or in confined spaces

• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift

• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds

Additional Information

All your information will be kept confidential according to EEO guidelines.